Unable to connect/login to JIRA Assistant

[viquaralam]

Checklist before you being

• [X] I am sure that I am already using latest version of Jira Assistant
• [X] I had verified that, no similar issues are already reported in issue tracker
• [X] I had tried reproducing this issue with with Web version of Jira Assistant to ensure that this issue is not recently fixed and yet to be published
• [X] I had verified that, my query is not answered in FAQ section of website
• [X] I had verified that, my issue is not listed as known bugs in website

How do you use Jira Assistant?

Browser extension

Are you using cloud version of Jira or self hosted (data center / server) of Jira.

Cloud Jira

Version of Jira Assistant

v8.20.12

What browser are you using?

Chrome

What OS are you using? You need not disclose this if you feel it is irr-relevant for your issue.

Windows

Bug Description

Hi,

When my colleague is trying to connect to JIRA assistant, she is getting an error; please note, other colleagues including myself are able to connect to JIRA assistant successfully without any issue.

Also, she is able to connect and use JIRA without any issues. Please see the error screenshot.

Checklist before you submit

• [X] I have ensured not to paste any confidential information like Jira url, Mail id, etc.
• [X] I have verified my browser console logs and added necessary details (if required)
• [X] I have added required screenshots if the bug is related to UI (as necessary)

[shridhar-tl]

@viquaralam - As the error message says, have you tried granting permission. This is basically a permission issue. Extension should have shown popup while trying to integrate the first time. If the user have denied it, then sometimes extension cannot show the popup again. In such cases you can grant permission for the extension to access your Jira site manually.

Have a look at #214 where I have already explained the steps to manually grant permission. Refer to heading "Check if Permission is granted for Jira Assistant:" in the above mentioned ticket.

Another simple option in chrome is to do the following.

• Open your Jira site and then right click on the extension icon
• Either select "On all sites" or select your site from this option:

[KarelPeeters]

On Firefox I didn't get the permission popup that exists on chrome/edge, so I had to manually enable the bottom two permissions in about:addons: