Shutter icon is missing in task bar (Ubuntu Mate LTS 20.04) since last update (97)

arnoxz commented 3 years ago

Brief summary of issue

Icon in task bar (ubuntu mate LTS 20.04) is now appearing as a red circle (icon missing ?)

Steps to reproduce the issue

Start the tool and observe the task bar

Error output

no real error, more aspect and look of the tool

Extra information, such as Shutter version, operating system and ideas for how to solve:

it appears since last update to release 97 shutter/focal,focal,now 0.97-1~ 0linuxuprising1 ~focal1 all [installé] OS : Ubuntu Mate 20.04 LTS ShutterIcone -Perhaps the solution, would target the path to the icon (if icon exists ?)

Mpc46 commented 3 years ago

No Icon at all on tray :Y

MY everyday struggle:

My settings:

DarthGandalf commented 3 years ago

@Mpc46 this is different from @arnoxz issue. Please don't post unrelated reports together

Mpc46 commented 3 years ago

@Mpc46 this is different from @arnoxz issue. Please don't post unrelated reports together

Im really sick :'v and I mistake this post with mine :v sorry :c

Photon89 commented 3 years ago

@arnoxz Does the problem persist if you change the icon theme?

Photon89 commented 3 years ago

@arnoxz I just installed Ubuntu Mate 20.04 in a VM and cannot reproduce the issue, neither on a clean install nor after running all the updates.

Does the problem persist if you switch to a different icon theme?

Does a

gtk-update-icon-cache

help?

arnoxz commented 3 years ago

Hello, thanks for your replies,... Good, if I switch to another theme (out from Ambiant-Mate, Mate..), the icon is back (ex : Menta, GreenLaguna,... = ok). It seems to be the source of the problem. However I do not want to change all my environment icon/theme to another, is there a way to copy the shutter-icon under the Ambiant-Mate folder (if it works that way ?)

Overview of the icon shutter named : arnoxz@MED-E15302:/usr/share/icons$ find . -type f -iname "*shutter*" -exec ls -ltr {} \; -rw-r--r-- 1 root root 18131 jui 6 10:23 ./HighContrast/scalable/apps/shutter.svg -rw-r--r-- 1 root root 18131 jui 6 10:23 ./HighContrast/scalable/apps/shutter-panel.svg -rw-r--r-- 1 root root 1957 jui 6 10:23 ./hicolor/32x32/apps/shutter.png -rw-r--r-- 1 root root 2794 jui 6 10:23 ./hicolor/48x48/apps/shutter.png -rw-r--r-- 1 root root 1001 jui 6 10:23 ./hicolor/22x22/apps/shutter.png -rw-r--r-- 1 root root 1001 jui 6 10:23 ./hicolor/22x22/apps/shutter-panel.png -rw-r--r-- 1 root root 4880 jui 6 10:23 ./hicolor/72x72/apps/shutter.png -rw-r--r-- 1 root root 1615 jui 6 10:23 ./hicolor/24x24/apps/shutter.png -rw-r--r-- 1 root root 1615 jui 6 10:23 ./hicolor/24x24/apps/shutter-panel.png -rw-r--r-- 1 root root 354230 jui 6 10:23 ./hicolor/scalable/apps/shutter.svg -rw-r--r-- 1 root root 354230 jui 6 10:23 ./hicolor/scalable/apps/shutter-panel.svg -rw-r--r-- 1 root root 7093 jui 6 10:23 ./hicolor/96x96/apps/shutter.png -rw-r--r-- 1 root root 4155 jui 6 10:23 ./hicolor/64x64/apps/shutter.png -rw-r--r-- 1 root root 10519 jui 6 10:23 ./hicolor/128x128/apps/shutter.png -rw-r--r-- 1 root root 1950 jui 6 10:23 ./hicolor/36x36/apps/shutter.png -rw-r--r-- 1 root root 26828 jui 6 10:23 ./hicolor/256x256/apps/shutter.png -rw-r--r-- 1 root root 17929 jui 6 10:23 ./hicolor/192x192/apps/shutter.png -rw-r--r-- 1 root root 685 jui 6 10:23 ./hicolor/16x16/apps/shutter.png -rw-r--r-- 1 root root 685 jui 6 10:23 ./hicolor/16x16/apps/shutter-panel.png

But no shutter-icon under Ambiant-Mate directory (if this comment make sense ? :-) ) arnoxz@MED-E15302:/usr/share/icons/Radiant-MATE$ find . -type f -iname "*shutter*" -exec ls -ltr {} \; arnoxz@MED-E15302:/usr/share/icons/Radiant-MATE$ ls actions animations apps categories devices icon-theme.cache mimes places status stock actions@2 animations@2 apps@2 categories@2 devices@2 index.theme mimes@2 places@2 status@2 stock@2 arnoxz@MED-E15302:/usr/share/icons/Radiant-MATE$

any idea for action / resolution ? Thanks

arnoxz commented 3 years ago

gtk-update-icon-cache does not make any differnce

--> switching theme resolve the problem, but I do want keep the Ambient-Mate look - !! ? any chance to adjust it to that theme ?

Photon89 commented 3 years ago

I cannot reproduce the issue with this theme for some reason: -shutter_001

arnoxz commented 3 years ago

I whish I had the same :-)

If you browse and try to find shutter icon to following subfolder, do you point out some shutter icon for the theme ?

What do you have under /usr/share/icons/Radiant-MATE/ ?

with this command find . -type f -iname "shutter" -exec ls -ltr {} \;

any shutter icon present ?

how did you install shutter ? PPA ? which one ?

Photon89 commented 3 years ago

Linuxuprising PPA, currently at version 0.97 (latest available).

Actually, as far as I understand, Shutter should use its own icon if the theme doesn't provide one, which is at /usr/share/icons/hicolor/scalable/apps/shutter-panel.svg and /usr/share/icons/hicolor/SIZE/apps/shutter-panel.png, see https://github.com/shutter-project/shutter/tree/master/share/icons/hicolor

edit: Ambiant-MATE and Radiant-MATE don't provide this icon in my case as well, but the default one which is supplied by Shutter itself is used.

edit 2: What if you download the source tarball, extract it somewhere and launch Shutter from the ./bin directory? It should then use the icons in the extracted folder.

edit 3: Possibly the terminal output from Shutter launch will shed some light on why the default icon cannot be loaded.

arnoxz commented 3 years ago

ok same install and since version 0.97 icon disapeared

I got the point ok for icon location, they exists

edit1 : not my case :-( edit2 : I will try in a soon (tarball) and come back to tell what happen edit3 : good idea, and yes I got multiple errors/warning at launch in terminal, i copy here just the part related to icon, does this means something can be made to resolve ? :-)

--> `` INFO: gathering system information... Linux MED-E15302 5.4.0-80-generic #90-Ubuntu SMP Fri Jul 9 22:49:44 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux Ubuntu 20.04.2 LTS \n \l Glib 1.3292 Gtk3 0.037 Glib built for 2.63.5, running with 2.64.6

(shutter:2807): Gtk-WARNING : 21:55:32.455: Could not load a pixbuf from icon theme. This may indicate that pixbuf loaders or the mime database could not be found. LOG : Name com.canonical.AppMenu.Registrar does not exist on the session bus at /usr/bin/shutter line 5436, line 19. Shutter::App::fct_update_gui() called at /usr/bin/shutter line 638 Shutter::App::STARTUP(Shutter::App=HASH(0x55fc2c2fd718)) called at /usr/lib/x86_64-linux-gnu/perl5/5.30/Glib/Object/Introspection.pm line 67 Glib::Object::Introspection::ANON(Shutter::App=HASH(0x55fc2c2fd718)) called at /usr/bin/shutter line 10832 ``

Photon89 commented 3 years ago

(shutter:2807): Gtk-WARNING **: 21:55:32.455: Could not load a pixbuf from icon theme.
This may indicate that pixbuf loaders or the mime database could not be found.

Great catch, I think, that's it!

People advise to reinstall libgdk-pixbuf-2.0-0 and/or shared-mime-info.

arnoxz commented 3 years ago

:-o mmmh, not yet.... Reinstalled both without expected result ! [EDIT] : I also purged / reinstalled shutter and redo the steps, still the same

Photon89 commented 3 years ago

What about

update-mime-database /usr/share/mime

and

gdk-pixbuf-query-loaders --update-cache

see https://bbs.archlinux.org/viewtopic.php?id=261143

arnoxz commented 3 years ago

update-mime... done - : still same result

gdk-pixbuf-query-loaders --update-cache doesn't seem to be available on MATE ?

arnoxz@MED-E15302:/$ gdk-pixbuf-query-loaders --update-cache gdk-pixbuf-query-loaders : commande introuvable

Available commands (gdk-pixbuf...) are the 3 following cmd : arnoxz@MED-E15302:/$ gdk-pixbuf- gdk-pixbuf-csource gdk-pixbuf-pixdata gdk-pixbuf-thumbnailer

Photon89 commented 3 years ago

What's

stat -c '%a' /usr/share/mime/

giving?

arnoxz commented 3 years ago

Gives : arnoxz@MED-E15302:~$ stat -c '%a' /usr/share/mime/ 755

ahah ? should I change it to 644 ?

(btw thanks for all your answers :-) )

Photon89 commented 3 years ago

First of all: I'm stupid, I didn't restart Shutter after switching the icon theme when testing on Ubuntu Mate. :facepalm:

755 is not that bad, I think, I have the same on my Arch machine and have the tray icon, hover, not the default one but the one from my icon theme. Let me test again on Ubuntu Mate and report back in some minutes.

Photon89 commented 3 years ago

So, I just retested, and I still do have an icon, even if I restart Shutter after changing the icon theme.

My permission is 755 as well.

Maybe we need it to be more verbose... Which output do you get from

update-mime-database -V /usr/share/mime

?

arnoxz commented 3 years ago

arnoxz@MED-E15302:~$ update-mime-database -V /usr/share/mime Updating MIME database in /usr/share/mime...

Parsing source file /usr/share/mime/packages/AdobeAIR.xml... Parsing source file /usr/share/mime/packages/apt.xml... Parsing source file /usr/share/mime/packages/brasero.xml... Parsing source file /usr/share/mime/packages/caja.xml... Parsing source file /usr/share/mime/packages/code-workspace.xml... Parsing source file /usr/share/mime/packages/codeblocks.xml... Parsing source file /usr/share/mime/packages/freedesktop.org.xml... Parsing source file /usr/share/mime/packages/gcr-crypto-types.xml... Parsing source file /usr/share/mime/packages/kde5.xml... Parsing source file /usr/share/mime/packages/librecad.xml... Parsing source file /usr/share/mime/packages/libreoffice.xml... Parsing source file /usr/share/mime/packages/mate-theme-package.xml... Parsing source file /usr/share/mime/packages/openshot-qt.xml... Parsing source file /usr/share/mime/packages/quarry.xml... Parsing source file /usr/share/mime/packages/remmina-mime.xml... Parsing source file /usr/share/mime/packages/rstudio.xml... Parsing source file /usr/share/mime/packages/scratch.xml... Parsing source file /usr/share/mime/packages/scribus.xml... Parsing source file /usr/share/mime/packages/sludge-engine.xml... Parsing source file /usr/share/mime/packages/squeak-vm.xml... Parsing source file /usr/share/mime/packages/winff-data.xml... Parsing source file /usr/share/mime/packages/x-k3b.xml... Parsing source file /usr/share/mime/packages/zoom.xml... I/O error : Permission denied I/O error : Permission denied Failed to write XML file; For permission problems, try rerunning as root

Photon89 commented 3 years ago

Ah, see, we forgot the "sudo", so that's why it had no effect! Please retry as

sudo update-mime-database -V /usr/share/mime

arnoxz commented 3 years ago

oops forgot sudo :-)

arnoxz@MED-E15302:~$ sudo update-mime-database -V /usr/share/mime [sudo] Mot de passe de arnoxz : Updating MIME database in /usr/share/mime...

Parsing source file /usr/share/mime/packages/AdobeAIR.xml... Parsing source file /usr/share/mime/packages/apt.xml... Parsing source file /usr/share/mime/packages/brasero.xml... Parsing source file /usr/share/mime/packages/caja.xml... Parsing source file /usr/share/mime/packages/code-workspace.xml... Parsing source file /usr/share/mime/packages/codeblocks.xml... Parsing source file /usr/share/mime/packages/freedesktop.org.xml... Parsing source file /usr/share/mime/packages/gcr-crypto-types.xml... Parsing source file /usr/share/mime/packages/kde5.xml... Parsing source file /usr/share/mime/packages/librecad.xml... Parsing source file /usr/share/mime/packages/libreoffice.xml... Parsing source file /usr/share/mime/packages/mate-theme-package.xml... Parsing source file /usr/share/mime/packages/openshot-qt.xml... Parsing source file /usr/share/mime/packages/quarry.xml... Parsing source file /usr/share/mime/packages/remmina-mime.xml... Parsing source file /usr/share/mime/packages/rstudio.xml... Parsing source file /usr/share/mime/packages/scratch.xml... Parsing source file /usr/share/mime/packages/scribus.xml... Parsing source file /usr/share/mime/packages/sludge-engine.xml... Parsing source file /usr/share/mime/packages/squeak-vm.xml... Parsing source file /usr/share/mime/packages/winff-data.xml... Parsing source file /usr/share/mime/packages/x-k3b.xml... Parsing source file /usr/share/mime/packages/zoom.xml... Wrote 1239 strings at 2c - 6dfc Wrote aliases at 6dfc - 7718 Wrote parents at 7718 - 9320 Wrote literal globs at 9320 - 9420 Wrote suffix globs at 9420 - 15b00 Wrote full globs at 15b00 - 15b58 Wrote magic at 15b58 - 23594 Wrote namespace list at 23594 - 236e8 Wrote icons list at 236e8 - 236fc Wrote generic icons list at 236fc - 24348 Wrote types list at 24348 - 25144

Photon89 commented 3 years ago

Ok, this looks good! If you restart Shutter, does it possibly have a proper tray icon now? :smiley:

arnoxz commented 3 years ago

not yet.... same for all sessions/user on the laptop

Photon89 commented 3 years ago

Weird...

Could you please check if libgdk-pixbuf2.0-bin is installed? If not, install it and retry

sudo gdk-pixbuf-query-loaders --update-cache

arnoxz commented 3 years ago

It is installed -yes-, however the cmd is not called (commande introuvable = command not found) when I submit it.

Altough it could be found under /lib... -rw-r--r-- 1 root root 975 fév 18 15:41 ./usr/share/man/man1/gdk-pixbuf-query-loaders.1.gz -rwxr-xr-x 1 root root 13916 fév 18 15:41 ./usr/lib/i386-linux-gnu/gdk-pixbuf-2.0/gdk-pixbuf-query-loaders -rwxr-xr-x 1 root root 14656 fév 18 15:41 ./usr/lib/x86_64-linux-gnu/gdk-pixbuf-2.0/gdk-pixbuf-query-loaders

I then executed the cmd with the full path, nothing followed on screen, once shutter is launched the icon remain the same as before (fyi I am on 64bit, for sure = LTS20.04).

My steps action here next : arnoxz@MED-E15302:/$ arnoxz@MED-E15302:/$ sudo gdk-pixbuf-query-loaders --update-cache sudo: gdk-pixbuf-query-loaders : commande introuvable arnoxz@MED-E15302:/$ arnoxz@MED-E15302:/$ sudo /usr/lib/x86_64-linux-gnu/gdk-pixbuf-2.0/gdk-pixbuf-query-loaders --update-cache arnoxz@MED-E15302:/$ sudo /usr/lib/i386-linux-gnu/gdk-pixbuf-2.0/gdk-pixbuf-query-loaders --update-cache arnoxz@MED-E15302:/$

Photon89 commented 3 years ago

I'm kind of out of ideas... Maybe people at https://askubuntu.com/ can give better input on this...

arnoxz commented 3 years ago

Thanks a lot, i do not know,... I found something related to pixbuf, but not sure if I have to follow or if this is link to my problem... https://github.com/aruiz/webp-pixbuf-loader/issues/9

thanks anyway, but this remain weird

Photon89 commented 3 years ago

Well, the only relevant thing is that it confirms that gdk-pixbuf-query-loaders has been moved to /usr/lib/x86_64-linux-gnu/ and /usr/lib/i386-linux-gnu/. But since running it didn't solve the icon problem, this isn't relevant any more...

Photon89 commented 3 years ago

Another idea, what does stat -c '%a' /usr/share/mime/icons say?

arnoxz commented 3 years ago

ok let's go on further :-)

arnoxz@MED-E15302:~$ stat -c '%a' /usr/share/mime/icons 644

Photon89 commented 3 years ago

Ok, that looks good. I asked on askubuntu, let's see if somebody can give a hint: https://askubuntu.com/questions/1355710/shutter-shows-a-broken-icon-on-ubuntu-mate-20-04

chelevich commented 3 years ago

Looks fixed for me in the latest version 0.98 Rev. 1570 Ubuntu 20.04

Photon89 commented 3 years ago

@chelevich Was it broken for you in 0.97 as well? I couldn't reproduce it neither in 0.97 nor in 0.98...

chelevich commented 3 years ago

@Photon89 yes, it was broken for me on previous version

Photon89 commented 3 years ago

@arnoxz What does it look like for you in 0.98?

arnoxz commented 3 years ago

for me, completely opposite, it was fine up to 97, and since 98 I lost the icon

DarthGandalf commented 3 years ago

@arnoxz that contradicts your fist post here (the issue itself), which says it didn't work on 0.97

Photon89 commented 3 years ago

I assume, it has worked up to 0.96 and broke in 0.97 and 0.98.

It would be interesting to downgrade to 0.96 and see if it solves the problem. I have the impression that the Shutter version doesn't matter at all, the problem just has been introduced by some other reason at the same time (during the same update) as Shutter got updated to 0.97.

arnoxz commented 3 years ago

@DarthGandalf : that contradicts your fist post here (the issue itself), which says it didn't work on 0.97

Yes you're right since my first post another release was triggered but did not solve the issue... Correction : up to .096 included it was fine for me :-)

DarthGandalf commented 3 years ago

@arnoxz can you try downgrading and see if 0.96 still works?

arnoxz commented 3 years ago

@DarthGandalf can you try downgrading and see if 0.96 still works?

That would be great but have no idea how/where to do it ?! could you tell me ? thanks (so far I used the PPA)

Photon89 commented 3 years ago

@arnoxz You can download the tarball of any version at https://github.com/shutter-project/shutter/releases

Just unpack it and run Shutter from bin/shutter.

arnoxz commented 3 years ago

Thank you, I tried 0.96, but it is not better anymore, the icon remain ''red circle'' now !

Photon89 commented 3 years ago

Very good, so we know for sure that it isn't a regression at least!

I'd propose to examine the apt log and see which packages have been updated along Shutter around the time when the issue first appeared.

arnoxz commented 3 years ago

Gréat, my level isn't tough enough to find the accurate way to extract exactly what is necessary, could you please advise me which command line I should use to return the shutter log ?! thanks a lot for your time and help :-)

Photon89 commented 3 years ago

Please just paste the content of /var/log/apt/history.log at https://pastebin.com/ and post the link to the paste!

arnoxz commented 3 years ago

here you are,... (not really old history log, hope this reveal something since ? thx) https://pastebin.com/4NK8JH5L

arnoxz commented 3 years ago

I guess the log from july (shutter automatic update) might be more relevant ? https://pastebin.com/PtEDevNG

Photon89 commented 3 years ago

Right, that's August log, please do the same with the July log in /var/log/apt/history.log.1.gz It is a gzipped file, so you will need to first unpack it.

shutter-project / shutter