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signalapp / Signal-Android

A private messenger for Android.
https://signal.org
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Signal notifications manage to ignore DND on various android phones #12708

Open hboetes opened 1 year ago

hboetes commented 1 year ago

I just woke up because of this bug, please fix it.

If you are still having this issue, please submit a new GitHub Issue with a debuglog URL. Thank you!

Originally posted by @nicholas-signal in https://github.com/signalapp/Signal-Android/issues/8257#issuecomment-1369914895

I tried all possible settings as proposed in the original issue to double-check I didn't have an exception for signal which would allow it to ignore DND, but still, it's ignoring DND.

Here is the link to the debug log: https://debuglogs.org/android/6.6.3/7178b2025cfe6c18cc93cd60f56cf95618fcf21b2757584c6c8a445d97da9c53

stale[bot] commented 1 year ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

hboetes commented 1 year ago

bump

nicholas-signal commented 1 year ago

We have been unable to reproduce this issue on our end. A few clarifying questions:

CommonLoon102 commented 1 year ago

It is happening for the APK version for sure, when there is a Signal update, Signal thinks it is important enough to wake me up even if DND is on:

https://github.com/signalapp/Signal-Android/issues/12900

cody-signal commented 1 year ago

Sorry about that. Thanks for the clarification, we're looking into it.

jerryyhom commented 1 year ago

I have been experiencing this issue for a while but can't recall when it started. At some point, I thought to try the Notification Profile (NP) feature, which works as expected. However, I have a feature request: is it possible to queue notifications and send them silently when the NP disables? I'm basically using NP as a substitute for Do Not Disturb, and notifications are dropped completely. Ultimately, the better solution is to fix the root issue.

LG Stylo 6 Android 10 Signal v6.21.3

Replying to @nicholas-signal questions.

We have been unable to reproduce this issue on our end. A few clarifying questions:

* Is it all conversations or just some?

All conversations.

* Do you have the contacts in question as "starred" or "priority" contacts?

No.

* Do you have the conversations as "priority conversations" in the system settings?

No.

* If you have other devices (or friends with other Android devices), can you confirm if it reproduces on theirs? (and if so, please share the manufacturer and device model)

Sorry, cannot confirm.

stale[bot] commented 1 year ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

marcinsmialek commented 11 months ago

I had it on Samsung S21U, maybe even earlier, now on S23U, Android 14, EUX, Polish locale. The account data has been restored from backup, which was transfered many times during last years.

It just looks as if Signal didn't use the standard notifications channel.

nikola197 commented 11 months ago

I have the same problem with both starred and ordinary contacts. Phone is Samsung A52s with latest Android always. Issue occured from OneUI 5.0, over 5.1, and latest 6.0 (Android 14)

marcotama commented 7 months ago

I have the same problem on my Pixel 8 Pro and I had it for a while on my Pixel 5, too.

ElijahLynn commented 7 months ago

I have the same issue on Pixel 7, Android 14, Build AP1A.240305.019.A1, Signal 7.2.4. The only way I can use Signal is to use a "Focus" notification profile in addition to the system DND mode. I have to manually put the notification profile on everytime I put DND mode on. Highly frustrating and I forget to do it most of the time, and then I hear a ding in DND mode and remember to turn it on. I'm happy to do a live screenshare to figure it out with a Signal engineer, ping me at elijah@elijahlynn.net if interested.

ElijahLynn commented 7 months ago

related:

ElijahLynn commented 2 months ago

@nicholas-signal & @cody-signal I'll pay you $50 for a 30 minute Zoom call to help debug this issue. I really want to get it fixed. Happy to even post a recording to this thread to keep all the communication opensource.

githubuser6000 commented 1 month ago

Can confirm. I don't understand why signal consistently fails to follow settings that other similar apps have no problem following. Do not disturb does not work. Silent mode still causes the ringer to go off when a call arrives. Signal fails to honor its own settings! Setting a contact to "mute" (doesn't matter how long) still causes the call to go through. It's getting incredibly frustrating.

greyson-signal commented 1 month ago

@githubuser6000 I think muting may only apply to messages, but everything else you mention should work. We'll look into it.

ElijahLynn commented 1 month ago

Thank you @greyson-signal. I'm available for realtime debugging if your engineering team wants to pair on this. Email me at elijah@elijahlynn.net if you want to sync.

ChimeraCoder commented 1 month ago

I'm running into this issue as well. It just happened to me twice, about two hours apart, on a Pixel 8 Pro running Android 14.

That third bullet point makes me suspect that somehow the Signal ringtone is being treated as a media sound, although I don't know how or why this would happen.

Like the original poster, I keep getting woken up by this at extremely inconvenient times, including today, so I would love to get this fixed.

tve commented 1 month ago

I'm also having issues with the system wide DND: incoming calls ring loudly! Pixel 7, Android 14, signal 7.18.2 I have no notification profiles. Something i find suspicious is that if i turn DND on using the system drop down panel and then in signal on the chats page hit the physical volume up/down button then the volume slider is greyed but above it the icon shows "sound" and not vibrate.

keithritter commented 1 month ago

Same issue here. Pixel 9, Android 14, newest Signal version. No notification profiles. Same setup as ChimeraRider except I have "allow repeated calls" on. I should note that sometimes it effectively blocks the calls and sometimes it lets them through. I've even had calls silenced on the first few rings and then the last ring or two is audible. I should also note I've started getting another bug in the last couple days, which is that I often don't receive calls when DnD isn't even on. I just receive a missed call message right after. My Signal ringing capability is screwed all around. Would a factory reset be worth trying? I'll be monitoring this thread and hope you can make progress. For now, I'm going to have to mute all Signal notifications when I sleep at night and remember to unmute in the morning.

CommonLoon102 commented 1 month ago

As a low-tech workaround, what if not having the phone in the same room where you sleep? You can even put clothes on it. Then no need to mute/unmute Signal notifications all the time.

keithritter commented 1 month ago

As a low-tech workaround, what if not having the phone in the same room where you sleep? You can even put clothes on it. Then no need to mute/unmute Signal notifications all the time.

Believe me, I wish I could. Healthier sleep patterns and all that. I sometimes have to take work calls though. I also have an elderly mother and I'd be afraid of missing an emergency call about her health.

ChimeraCoder commented 1 month ago

Some more information that may help:

I have run into this issue more than once, with both text notifications and phone calls, as well as "missed call" messages. When I say that I have run into it with text messages, I'm referring to the ringtone for a text message going through despite Do Not Disturb being enabled, which is a separate issue from https://github.com/signalapp/Signal-Android/issues/13094.

I recently replaced my phone (same make/model, but a fresh installation on a new physical device) and have run into the issue on both the old and the new device.

@greyson-signal I captured a debug log a few minutes after the last time that it happened. It confirms that the only Signal profile I have was not active - not sure if any other info from that would be helpful.

ElijahLynn commented 1 month ago

Okay, another approach...

Who wants to pledge with me to donate to the Signal foundation once this is fixed?

I pledge $50, who wants to match me? Can we get to $500?

githubuser6000 commented 1 month ago

Surprisingly enough, if you enable "ringer off" mode, signal does not audibly play the ringer.

Looks like this in the volume-slider popup image

Looks like this in the notification / status bar image

keithritter commented 1 month ago

I've been turning off Signal notifications along with using Do Not Disturb to insure I'm not disturbed but can still get emergency calls from repeat callers on my regular number. This morning I got woken up by a Signal call even with Signal notifications turned off and Do Not Disturb on. This bug is really something. After thinking I might need to silence my phone completely or keep the phone out of my room, I thought of a temporary solution. Change the Signal ringtone to silent before bed or meetings and change the ringtone back after. Tedious, but hopefully it should work for now.

ChimeraCoder commented 1 month ago

I am curious for folks who have been experiencing this issue: how many of you have "Allow repeat callers" enabled? (Notifications > Do Not Disturb > People > Calls > Allow Repeat Callers).

As an experiment, I met this weekend with one of my contacts whose call had rung despite DND. When I enabled "Allow repeat callers" and called myself from their phone, it rang, even though that was the first call within the 15 minute window. When I disabled that and tried again, it did not ring.

It seems that, for some reason, Signal's call notification is registering as a repeat call from that caller, even when it is not.

That said, I don't think this is the only bug at hand. That particular setting is scoped only to calls, but I have encountered this issue with Signal text messages as well.

marcinsmialek commented 1 month ago

I am curious for folks who have been experiencing this issue: how many of you have "Allow repeat callers" enabled? (Notifications > Do Not Disturb > People > Calls > Allow Repeat Callers).

(...)

I've just checked that on my S23U. I had this feature enabled, but even after disabling it, the phone vibrated. However... when I removed my brother from emergency contacts, it didn't vibrate when we tested, even with repeated calls notification enabled.

I added him to the list back, as it's no-go for me

CGA11 commented 3 weeks ago

I haven't had this problem for quite a while, but yesterday it reappeared. Message notifications from contacts break DND on my Redmi Note 12.

mildly-useful commented 1 week ago

It's happening to me on Android 14 with the latest version of Signal, on a Motorola moto g04s phone.

Signal does not have access to override DND priority, calls that interrupt" is "none," and "Alarms and other interruptions" is set to "Alarms and media sounds." Repeat callers is "ON."

So annoying... It seems I have to literally mute all Signal notifications. I'm sleeping soundly and Signal wakes me up despite DND being ON.

Most likely, Android does not keep track of how many times I was called by a person in the last 15 minutes on Signal. If someone calls you once, that person is treated as a repeat caller for some reason. Either that.. or the Signal ringer is a "media" sound.

githubuser6000 commented 1 week ago

There is a literal "play" icon in the small bubble when you're on a video call.

Either that.. or the Signal ringer is a "media" sound.

That's my guess too. "Ringer off" mode seems to be working to keep singal calls at bay.

I am almost certain signal is "emulating" a call and not doing what it is supposed to.

mildly-useful commented 1 week ago

Even with the Signal "Ringtone" set to "None/Silent" from the "Calls" options, I am still getting audible calls. What the hell? lol. I literally cannot silence this app.

keithritter commented 6 days ago

Even with the Signal "Ringtone" set to "None/Silent" from the "Calls" options, I am still getting audible calls. What the hell? lol. I literally cannot silence this app.

Same thing with me. I tried that solution. Only fix is to mute the ringer via Android settings, not the app. Of course, this mutes all regular calls too.

On top of this bug, calls are often not ringing when do not disturb is off and my ringer is on. I've had this particular bug happen intermittently for years.

ElijahLynn commented 6 days ago

$100 to the Signal Foundation when this issue is fixed, that is my pledge.

githubuser6000 commented 2 days ago

I literally cannot silence this app.

Uninstall it lol /s

Or wait till all of your contacts get fed up with signal and then you'll get no calls because there is no one to call /s

$100 to the Signal Foundation when this issue is fixed, that is my pledge.

Without a roadmap from the foundation, this won't do much I guess. But hey if someone from signal can post semi-regular updates on this, I'll hop on this bandwagon.