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signalapp / Signal-Android

A private messenger for Android.
https://signal.org
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Signal notifications manage to ignore DND on various android phones #12708

Open hboetes opened 1 year ago

hboetes commented 1 year ago

I just woke up because of this bug, please fix it.

If you are still having this issue, please submit a new GitHub Issue with a debuglog URL. Thank you!

Originally posted by @nicholas-signal in https://github.com/signalapp/Signal-Android/issues/8257#issuecomment-1369914895

I tried all possible settings as proposed in the original issue to double-check I didn't have an exception for signal which would allow it to ignore DND, but still, it's ignoring DND.

Here is the link to the debug log: https://debuglogs.org/android/6.6.3/7178b2025cfe6c18cc93cd60f56cf95618fcf21b2757584c6c8a445d97da9c53

stale[bot] commented 1 year ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

hboetes commented 1 year ago

bump

nicholas-signal commented 1 year ago

We have been unable to reproduce this issue on our end. A few clarifying questions:

CommonLoon102 commented 1 year ago

It is happening for the APK version for sure, when there is a Signal update, Signal thinks it is important enough to wake me up even if DND is on:

https://github.com/signalapp/Signal-Android/issues/12900

cody-signal commented 1 year ago

Sorry about that. Thanks for the clarification, we're looking into it.

jerryyhom commented 1 year ago

I have been experiencing this issue for a while but can't recall when it started. At some point, I thought to try the Notification Profile (NP) feature, which works as expected. However, I have a feature request: is it possible to queue notifications and send them silently when the NP disables? I'm basically using NP as a substitute for Do Not Disturb, and notifications are dropped completely. Ultimately, the better solution is to fix the root issue.

LG Stylo 6 Android 10 Signal v6.21.3

Replying to @nicholas-signal questions.

We have been unable to reproduce this issue on our end. A few clarifying questions:

* Is it all conversations or just some?

All conversations.

* Do you have the contacts in question as "starred" or "priority" contacts?

No.

* Do you have the conversations as "priority conversations" in the system settings?

No.

* If you have other devices (or friends with other Android devices), can you confirm if it reproduces on theirs? (and if so, please share the manufacturer and device model)

Sorry, cannot confirm.

stale[bot] commented 1 year ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

marcinsmialek commented 9 months ago

I had it on Samsung S21U, maybe even earlier, now on S23U, Android 14, EUX, Polish locale. The account data has been restored from backup, which was transfered many times during last years.

It just looks as if Signal didn't use the standard notifications channel.

nikola197 commented 9 months ago

I have the same problem with both starred and ordinary contacts. Phone is Samsung A52s with latest Android always. Issue occured from OneUI 5.0, over 5.1, and latest 6.0 (Android 14)

marcotama commented 5 months ago

I have the same problem on my Pixel 8 Pro and I had it for a while on my Pixel 5, too.

ElijahLynn commented 5 months ago

I have the same issue on Pixel 7, Android 14, Build AP1A.240305.019.A1, Signal 7.2.4. The only way I can use Signal is to use a "Focus" notification profile in addition to the system DND mode. I have to manually put the notification profile on everytime I put DND mode on. Highly frustrating and I forget to do it most of the time, and then I hear a ding in DND mode and remember to turn it on. I'm happy to do a live screenshare to figure it out with a Signal engineer, ping me at elijah@elijahlynn.net if interested.

ElijahLynn commented 5 months ago

related:

ElijahLynn commented 2 weeks ago

@nicholas-signal & @cody-signal I'll pay you $50 for a 30 minute Zoom call to help debug this issue. I really want to get it fixed. Happy to even post a recording to this thread to keep all the communication opensource.