Chat backups doesn't produce a backup file

steelowheel commented 4 months ago

[x] I have searched open and closed issues for duplicates
[x] I am submitting a bug report for existing functionality that does not work as intended
[x] I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
[x] This isn't a feature request or a discussion topic

Bug description

The Chat backups doesn't produce a backup file.

Steps to reproduce

Go to Settings → Chats → Chat backups
Tap Turn on, choose folder, and allow Signal to access files in the selected folder
Write down the passphrase, tick the box and tap Enable backups
Tap Create backup

Actual result: The backup process starts normally and the progress bar runs in a typical speed. After ~10 minutes the progress bar is at ~30...40% and suddenly starts to run very fast, reaching 99.9% within the next minute or so. After that the screen goes briefly blank and then returns back to the chats view. No error message. The chosen backup folder is empty and my phone's internal storage's free space is the same as it was in the beginning of the backup process. Signal's Chat backups shows Last backup: never.

Some more info: my backup file is usually ~19GB, and I have ~30GB free space of internal storage on my phone. My last backup file was made with an earlier version of Signal, in 25 Jan 2024. Overall this is somewhat similar to https://github.com/signalapp/Signal-Android/issues/13402 but I don't get error message and for me the highest percentage is 99.9%. I have tried choosing some other folder as it was suggested here: https://github.com/signalapp/Signal-Android/issues/12404#issuecomment-1289400901 and tried using some other location than Documents, as tipped here: https://github.com/signalapp/Signal-Android/issues/12404#issuecomment-1545682276. Also I've tried these steps: https://github.com/signalapp/Signal-Android/issues/12404#issuecomment-1545963389.

Expected result: Successful backup, with a backup file saved to the specified location in the internal storage

Device info

Device: Oneplus 7T HD1903 Android version: 10 Signal version: 6.46.7

Link to debug log

https://debuglogs.org/android/6.46.7/02b23931298cd69ededf631ab1de51556a995deb7d00a48e1edef1e3a2ec43cc

The above log is me trying to use Documents folder. I also tried my usual backup folder: Backup/Signal backup/, here's debug log of that: https://debuglogs.org/android/6.46.7/9e5da18a73d18c81cb4ebd6291ec4739a08ac867e2938af307837ae8b141313c

steelowheel commented 4 months ago

Same issue with 7.0.0 (beta).

steelowheel commented 4 months ago

Same with 7.0.2 (beta). Debug log here:

https://debuglogs.org/android/7.0.2/42d8e27bc2a9dfc677792dbf3c911971cdf1831b83ca8e2332db83076d61575b

steelowheel commented 3 months ago

Still the same problem with 7.1.3 (not beta - I left the beta program)

Debug log:

https://debuglogs.org/android/7.1.3/f84a8e0008f4914e1d4435ecef0c60c7d52918d88f5ba224bd9760144fff4eaf

This is getting scary. I haven't been able to do a backup in nearly two months. Please, can somebody help me? Can I help myself in this one, in any way?

cody-signal commented 3 months ago

Hi there, sorry you're encountering and this and that we've been slow to respond. I looked over your log and I see you are encounter a really weird sqlite error/crash. I'll raise with the team.

steelowheel commented 2 months ago

Any update to this?

steelowheel commented 1 month ago

The issue persists. Signal version 7.7.2, debug log:

https://debuglogs.org/android/7.7.2/0a331a2c2fb259d80bda31433206878249fd29d59c613fe1ae9b0f8d115ca16c

HorayNarea commented 1 month ago

This happens to me too but only when I try to do backups to an SD card, if I choose a folder on the internal storage it works fine.

If I remember correctly, it started happening sometime in march.

steelowheel commented 1 month ago

This happens to me too but only when I try to do backups to an SD card, if I choose a folder on the internal storage it works fine.

If I remember correctly, it started happening sometime in march.

Thanks. Started in January on my device. I do my backups to internal storage, as there's no sd card reader on my phone. I haven't been able to do a backup in over four months, and this is giving me anxiety. I hope this'll get solved soon.

steelowheel commented 1 week ago

Version 7.9.6, no luck.

https://debuglogs.org/android/7.9.6/36e9454a81b3448f91c0e47988c8641b2a002a3cd4239c5a634745f83babe8d9

signalapp / Signal-Android