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signalapp / Signal-Android

A private messenger for Android.
https://signal.org
GNU Affero General Public License v3.0
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No screen popup when getting a video call #13512

Open SoilnRock opened 4 months ago

SoilnRock commented 4 months ago

For a couple of weeks now I'm not getting a popup screen when I get a video call. I have to open signal, go to the contact, select the camara icon and only then/there I can answer the call! This of course only works when I know who is calling me.

alex-signal commented 4 months ago

Could you upload a debug log please?

SoilnRock commented 4 months ago

OK, although I haven't done this before, will try to figure out how to do it!

SoilnRock commented 4 months ago

Now that was easy! https://debuglogs.org/android/7.2.4/121f221839fdf8a2c9524256e0c8f47803ca57fce0528911ff4c2162ada58d8a

alex-signal commented 4 months ago

When a call comes in, there should be a notification that pops up over the top of your screen allowing you to answer the call. Does this not appear either? Is there no notification in your notification shade?

Newer versions of Android utilize CallStyle notifications for incoming calls

SoilnRock commented 4 months ago

There's actually nothing notifying me in any way. If it wasn't for the ringing I wouldn't even know I was getting a call. This problem appeared a couple of weeks ago, it was fine before.

alex-signal commented 4 months ago

Ok, thanks for confirming! I can see that the IncomingRinger is trying to play back a ringtone. Does your device have incoming calls silenced at all? I'll make sure we're tracking this.

SoilnRock commented 4 months ago

No, incoming calls are not silenced and I can hear the ringtone, yet there is no visual notification. When I have my phone in silent mode I miss every call because there's no visual notification in any way.

SoilnRock commented 4 months ago

Man, this is so incredbly frustrating! I'm missing nearly all my calls. People now have to send me a message first that they're plannng on videocalling me. :-( This really should be fixed ASAP.

SoilnRock commented 3 months ago

Is there really no one else having this issue? I'm missing almost all of my calls and it infuriates me so much!

alex-signal commented 3 months ago

Hi! We've added some fixes around call notifications in 7.8, which is currently tied up in the Google Review process. One such change includes ensuring vibration works properly when the app is backgrounded. Unfortunately, notification behavior is not always well documented, so it can sometimes be a bit of a guessing game to get things working across all api levels and all devices.

SoilnRock commented 3 months ago

Thx for your reply! The more important thing (for me) would be to actually get a pop up when I receive a call. As desribed earlier, it really takes way to long to unlock phone, go into signal, go into the contact, click on the camera sybbol and only there being able to answer the call. I'm missing 99 % of my calls because of this :-(

alex-signal commented 3 months ago

@SoilnRock Still looking into this, fyi. Can you confirm whether this only happens for video calls? I cannot reproduce on my personal Pixel 7 on the latest beta.

Version 7.9 should be going out within the next few days (or early next week) and it would be great if you could try again on that version. I'm sorry this is taking so long! It's sort of like shooting in the dark with these kinds of issues sometimes.

SoilnRock commented 3 months ago

A couple of days ago I read a comment on reddit from another guy who had similar problems with his Xiaomi/Redmi: https://www.reddit.com/r/signal/comments/1d1tnx0/comment/l650n5y/?context=3

I tried the solution from https://www.reddit.com/r/signal/comments/1d1tnx0/comment/l60hu8v/ but at first it didn't work. But nowadays I'm getting a visual popup-screen when someone is videocalling me. I'm unsure if a restart of the phone was the final step or if Xiaomi had changed something in the meantime.

I could speculate this being a Xiaomi/Redmi specific problem - if that is of any help for further investigation. I had never manually changed anything about the app-permissions, still wondering why this problem only occurred with signal and suddenly appeared out of nothing. Whatsapp calls were/are always working.

I'm fine now, will come back if that changes - thx for your support!

OJ7 commented 2 months ago

A couple of days ago I read a comment on reddit from another guy who had similar problems with his Xiaomi/Redmi: https://www.reddit.com/r/signal/comments/1d1tnx0/comment/l650n5y/?context=3

I tried the solution from https://www.reddit.com/r/signal/comments/1d1tnx0/comment/l60hu8v/ but at first it didn't work. But nowadays I'm getting a visual popup-screen when someone is videocalling me. I'm unsure if a restart of the phone was the final step or if Xiaomi had changed something in the meantime.

I could speculate this being a Xiaomi/Redmi specific problem - if that is of any help for further investigation. I had never manually changed anything about the app-permissions, still wondering why this problem only occurred with signal and suddenly appeared out of nothing. Whatsapp calls were/are always working.

I'm fine now, will come back if that changes - thx for your support!

Got a Samsung phone and this also worked for me (enabling Full Screen Alerts for Signal in Settings). I don't know anyone else who had this issue so I'm guessing the common thread is switch on/off of Signal beta sometime in the past few months that may have disabled it.

alex-signal commented 2 months ago

It's... very irritating as an Android dev that OEMs feel the need to add stuff like this (there's already a fullscreen permission) 😂

I'll pass this over to support so maybe we can add something to our help pages.

alex-signal commented 2 months ago

@OJ7 Would you be able to share the model name or post a debug log? We are trying to track down phones this occurs on to see if we can come up with something a little more user friendly.

OJ7 commented 2 months ago

@OJ7 Would you be able to share the model name or post a debug log? We are trying to track down phones this occurs on to see if we can come up with something a little more user friendly.

SM-S908U1 Android 14 One UI 6.1