No notifications on messages and calls for Android and iOS

ibahnasy commented 1 month ago

[ x] I have searched open and closed issues for duplicates
[ x] I am submitting a bug report for existing functionality that does not work as intended
[ x] I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
[ x] This isn't a feature request or a discussion topic

Bug description

Lots of times there is no notifications on new messages or calls on Android and iOS; specially Android. When you check your phone, you could see a missed call notification. This happens randomly, but certainly if Signal has not been used for sometime, even for few hours. Background activity is allowed and battery optimization is disabled.

This report could be relevant: #9533

Device info

Device: Samsung Galaxy A52 with /e/OS ROM & the stock ROM too. Android version: 13 Signal version: 7.3.1

Link to debug log

alex-signal commented 1 month ago

Hi! Could you please include a debug log? If you don't wish to share one here, you can email a link to one via the app or directly to support at signal dot org. Please be sure to also mention this issue number.

ibahnasy commented 1 month ago

This is the log from the recipient's phone: Receiver-signal-log-1713199986762.zip

This is the log from the caller's phone: Caller-signal-log-1713200072238.zip

misieck commented 1 month ago

I have similar issue. After a period of inactivity, signal stops notifiyng about messages. Messages and notifications pop up only after manually starting signal. No battery restrictions, data saver off. OnePlus 5t with Lineage 20 (android 13). 20-20240205-microG-dumpling. Works on identical phone with original firmware.

signalapp / Signal-Android