Unable to cancel subscription

btrummer commented 1 month ago

[x] I have searched open and closed issues for duplicates
[x] I am submitting a bug report for existing functionality that does not work as intended
[X] I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
[X] This isn't a feature request or a discussion topic

Bug description

Some months ago I enabled a monthly EUR 5 / month subscription via Signal running on the phone. Now I wanted to cancel the subscription and try a different payment method, because the actual booking is EUR 6.50 / month (due to some paypal fees, whatever). However, cancelling the subscription just doesn't seem to work at all for me.

Steps to reproduce

I restarted the phone
I connected to my mobile network provider
I open Signal, tap on the three dots -> Settings -> Donate to Signal
There I tap on the current EUR 5 / month entry and tap on the "Cancel Subscription" link at the bottom
A confirmation popup appears, but tapping the "Confirm" link just closes the popup and effectively nothing else seems to happen.

Actual result: I did the steps above already days ago for the first time, about 1 week before the monthly period ended. The confirmation popup states, that the subscription (and the badge) is terminated after the current period. However, this didn't happen at July 23rd. The subscription still remained active and now shows "Renews Aug 23, 2024"

Expected result: I expected the subscription cancellation to work and maybe also some visual feedback whether or not the cancellation actually worked.

Screenshots

Screenshot of the confirmation dialog: Screenshot_20240726_184842_Signal

Device info

Device: Samsung SM-A346B Android version: 14, API 34 (A346BXXU7CXE1, UP1A.231005.007.A346BXXU7CXE1) Signal version: 7.11.4 (1436, 143601) (508688e53346)

Link to debug log

https://debuglogs.org/android/7.11.4/662f25ed2c058cd3e2829ac7b051310b06cff273a58c9095f2efb48a8ca81172 Starting at around 2024-07-26 19:23:00 (GMT+02:00) I tried to cancel the subscription 10 times in a row.

Thanks.

Toastgeraet commented 1 month ago

I have the exact same issue. I also wrote an email to signal and have been trying to cancel my subscription without success.

nicholas-signal commented 1 month ago

We are pushing Signal Android v7.12.3 to resolve this issue.

alex-signal commented 1 month ago

Hi! Just wanted to let you know that v7.12.3 is submitted and we're just waiting on the Google Review process, and once that is through the fix will also be submitted with v7.13.1 into beta (if we cut and submit 7.13.1 right now it'll reset our review time)

signalapp / Signal-Android