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signalapp / Signal-Android

A private messenger for Android.
https://signal.org
GNU Affero General Public License v3.0
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Country not supported for registration SMS #5384

Closed gannimo closed 7 years ago

gannimo commented 8 years ago

I have:

Bug description

Describe here the issue that you are experiencing.

Registration in Liechtenstein (country code +423) does not work as the initial registration SMS is not received on the device. The registration screen opens, the number can be entered (including the +423 prefix) but the registration then times out, waiting to receive a message. After the time out, when selecting the "call me" option, no call goes through.

I assume this is a limitation on the servers end that does not allow calls/texts to Liechtenstein to go through. I assume that reversing the direction (i.e., the phone calling the Signal server to get the code) would not work as an attacker could spoof his/her phone number.

Steps to reproduce

Actual result: Registration times out, call fallback does not go through (i.e., no incoming call is received). Interestingly, registration with an earlier phone and the same SIM card/number worked ~1.5 years ago. Expected result: Either a registration text message should be received or after the timeout a call should come in.

Screenshots

Device info

Device: Nexus 5X Provider: Telecom FL

Link to debug log

Registration fails, so submission of debug log is not possible as the settings cannot be opened.

stavreski commented 6 years ago

Same here in Macedonia. I'm using Telekom (T-Mobile) +389-75xxxxxx. It used to work on my iPhone Signal app, now I'm not receiving SMS confirmation codes. Calls as well. :(

Help!

cgniksic commented 6 years ago

Not working in Montenegro +382 (069)

SolKuczala commented 6 years ago

i have the same problem than Juancn with my android, from Argentina

riyapenn-signal commented 6 years ago

@SolKuczala Make sure the number you are registering with is a total of 13 digits. It will be +549 (+ 10 digit number). If you can not receive the SMS, then you can tap on 'Call me' to receive a phone call with the verification code. It is possible your provider is blocking the SMS or calls. Feel free to contact support@signal.org for troubleshooting.