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signalapp / Signal-Android

A private messenger for Android.
https://signal.org
GNU Affero General Public License v3.0
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Android app stopped working 3 days after porting my phone number, desktop still working fine #5518

Closed dysinger closed 6 years ago

dysinger commented 8 years ago

I have:

Bug description

I ported my AT&T wireless number to a VoIP provider (flowroute). I expected Signal to keep working over the internet. What I experienced is that 3 full days after my number was ported, Signal messages stopped coming to my Android phone. I also get the wiggling dots when I send someone a message (meaning it's not going to show up). My linked Desktop account continues to work just fine. (?!)

Steps to reproduce

Actual result: Can't send or receive messages to contacts that I have sent/received messages to in the past from this phone. Expected result: That I can send & receive messages over wifi.

Screenshots

Can't take a screenshot of my Android app (won't let me).

Device info

Device: Nexus 5 Android Phone Android version: 6 (latest) Signal version: latest

Link to debug log

dysinger commented 8 years ago

Happy to provide any other information needed. I miss having my Android Signal working!

moxie0 commented 8 years ago

can't do anything without a debug log

dysinger commented 8 years ago

Ah sorry

I would think this was because I dropped my wireless provider in favor of a VoIP provider (I ported the number & it's still active & used on my phone). But then again Signal stopped working on May 30th (my number was ported on the May 26th.)

Also I disabled my Android Phone & Messaging apps because I wasn't using them. That may have caused a hiccup with Signal. I didn't think that it would. It doesn't matter if I disable it or enable it. Signal still isn't working.

https://gist.github.com/ce64bdb17757297256e0a6fffd95ce5b

dysinger commented 8 years ago

I tired "resetting secure connection" but not being able to send or receive at all to anyone from my phone persists. Every outgoing message has the 3 dots on indicating it's not sent & every incoming message says "decrypting..." forever.

moxie0 commented 8 years ago

What is a "voip provider?" If your device reports that there is no network access / service, then Signal won't attempt to make a network connections and will just queue the message (pending state with the bouncing dots) until your device reports that the network is available.

dysinger commented 8 years ago

I ported my number to Flowroute.com - they are a carrier that provides SIP trunking. Android even has built in support for SIP accounts.

It worked for multiple days over wifi without having AT&T in the mix. My guess would be that the number port isn't the issue. I was just listing all the changes that have happened in the last week to 10 days

dysinger commented 8 years ago

I've tried every single combination of enable SMS/MMS, disable SMS/MMS, enable/disable Android Phone/Messanger, that I can toggle. Nothing fixes this. I see every single message that I sent from my desktop as "Decrypting, please wait..." and every single message I send from the phone shows the dribbling dots.

dysinger commented 8 years ago

I also tried unchecking/checking mobile data & roaming data checkboxes (so only wifi is left). Nothing helps.

dysinger commented 8 years ago

Interesting: my phone says my desktop linked chromium app was last active on May 29 but I have been using it exclusively since my phone stopped working (up to & including today, June 6th). I still see all the messages that I send with my desktop on my phone as "Decrypting, please wait"

dysinger commented 8 years ago

Is it the case that, even though my phone number didn't change, if I don't have a SIM card inserted with a data plan that Signal Android is just not going to work at all (even on wifi) anymore?

nrizzio commented 8 years ago

Signal needs internet access (either data or WiFi) to work. Can you open a Web browser and type in the address https://textsecure-service.whispersystems.org from the phone, and after ignoring the certificate error, get a 404 file not found message from the webpage?

dysinger commented 8 years ago

I still have wifi on the device. This never stopped working. I still receive new messages on Signal too. They are just stuck and wont decrypt. New messages I try to send dribble dots forever.

I was thinking about this more. My son went to hawaii a few days after we dropped our LTE plan. His Signal (on iPhone) continues to work fine. I don't think its a number port or network access issue.

I can, in fact, navigate to that address on my phone. I can bypass the warning and get a 404.

dysinger commented 8 years ago

I'm just going to have to dive into the source myself I guess. I'm really trying hard to not uninstall/reinstall as I'd probably lose everything (my chats & my keys)

haffenloher commented 8 years ago

Every outgoing message has the 3 dots on indicating it's not sent & every incoming message says "decrypting..." forever.

hey @dysinger! Sounds like an annoying problem :( Somehow your log covers only 90 seconds, did you capture it immediately after you sent or received a message? A log of an incoming message that gets stuck "decrypting..." would be interesting.

dysinger commented 8 years ago

https://gist.github.com/e1df68458deccd3a73be813d9ae0d78f @haffenloher @nrizzio @moxie0 I captured another debug log while I was receiving messages. I can read these messages just fine on my linked desktop but they appear as "decrypting..." forever on my phone (phone connected via wifi). Hopefully that's helpful to the familiar. I haven't had time to dive into the code myself.

dysinger commented 8 years ago

3 weeks without Signal

dysinger commented 8 years ago

I finally uninstalled Signal & lost all my chat history & keys

dysinger commented 8 years ago

I uninstalled, reinstalled, verified my phone number by phone call, reverified keys with all my peoples & then it stopped working again after a couple weeks.

dysinger commented 8 years ago

I don't want to be super salty because I know lots of hard work went into this & parts of it are open source. I'm just dismayed at the effort I put into pushing my whole family & all my friends to use it & now I can't keep it working

dysinger commented 8 years ago

I'm not the only one who's seen this problem https://twitter.com/owenblacker/status/765179474753232896

dysinger commented 8 years ago

https://twitter.com/AaronToponce/status/768841885171392512

dysinger commented 8 years ago

https://twitter.com/Balaa_eish/status/732198004493561856

umudkip commented 8 years ago

Pointing out the problem is not constructive. Could you provide new instances of debug logs or otherwise informative logging?

On Thu, Aug 25, 2016, 09:21 Tim Dysinger notifications@github.com wrote:

https://twitter.com/EdVoncken/status/528516215279747072

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/WhisperSystems/Signal-Android/issues/5518#issuecomment-242449478, or mute the thread https://github.com/notifications/unsubscribe-auth/ADtowifu5oHczU8cBocZAxsh-7Fw12YBks5qjcECgaJpZM4Ir_Iz .

dysinger commented 8 years ago

That didn't help at all last time but sure.

dysinger commented 8 years ago

Here's the 3rd debug log https://gist.github.com/anonymous/ae8476368c2e711a12aa46c011d69e11

dysinger commented 8 years ago

If there was a way to reverify the phone number or even export/import my key, I'd be happy. Imagine if your GPG key ring just stopped working at random & the only way to make it work again was revoking your keys & having another key signing party. 1 time that might be workable. 2 times in the last couple months? no

dysinger commented 8 years ago

5553 is very similar

dysinger commented 8 years ago

somehow I am stuck in a loop on https://github.com/WhisperSystems/Signal-Android/blob/ec63f7014e5e67993ac0793cc94de092d2b7eca6/src/org/thoughtcrime/securesms/database/MmsSmsColumns.java#L205

dysinger commented 8 years ago

I don't see anything in the logs that would help me debug this. If I had access to the sql database I could get further by reading code. Without knowing what data signal is looking at I'm at a loss to move forward with these debug logs.

dysinger commented 8 years ago

I have a development environment up & running now. I'll be able to reproduce this apart from my phone if my hunch is correct.

dysinger commented 8 years ago

As an experiment I added a sim card to my phone & everything immediately works again. So even though you can sign up for Signal without text messaging enabled, it assumes that you do have working SMS & the first time you try to message someone not on Signal (on accident) everything stops working permanently.

dysinger commented 8 years ago

My suggestion would be to remove the voice confirmation if it's just going to lead to a broken app

dysinger commented 8 years ago

I could reproduce this by

  1. firing up signal in Android SDK
  2. confirming my VoIP number via voice (grab an account with flowroute or similar PSTN gateway services)
  3. messaging people securely & successfully on Signal
  4. messaging a person not on Signal 1 time
  5. witness the app in a permanent loop "decrypting...". Uninstall is your only option.
haffenloher commented 8 years ago

wow, congrats on finding this... will try to reproduce once I find the time.

Just to be sure:

messaging a person not on Signal 1 time

What's with that message sent to a non-Signal user? Is it stuck in pending state? Deleting it doesn't help?

dysinger commented 8 years ago

I will double check everything a couple times to make sure at some point this week using android sdk & ephemeral numbers at flowroute

dysinger commented 8 years ago

Yes, a message to a non-signal user seems to be what triggers it

dysinger commented 8 years ago

IMHO it should give an error when you SMS someone & there's no sim card in the phone OR it shouldn't allow you to sign up by voice

dysinger commented 8 years ago

I wanted to try Signal without the possibility of IMEI trackers (wifi only). Seems like it's not possible currently. You can take a regular Android phone, remove the GSM antenna, install Signal, verify by voice & message people for a little bit before it stops working (pretty close though)

dysinger commented 7 years ago

Confirmed: you can reproduce this on your own phone easily.

Step 1) have a working phone with Signal Step 2) take out your sim card Step 3) send & receive texts & calls on Signal as long as you like over wifi Step 4) send 1 SMS message to a person who is not on Signal Step 5) watch as signal is broken for all uses until you put the sim card back in

automated-signal commented 6 years ago

GitHub Issue Cleanup: See #7598 for more information.