Delayed/missing push messages

fd0 commented 10 years ago

When messaging a friend of mine via push, most messages are delayed a few hours. Background data is enabled. Sometimes messages are even not delivered at all or arrive in different order than sent. This also happens with messages other people send him, although I can exchange messages with these people without problems (delivered within a few seconds). He runs a Nexus 5 with the latest stock Google Android and is perfectly reachable via Hangouts the whole time.

Any idea how to debug this?

McLoo commented 9 years ago

Just opened EDIT: and unlocked TS and received a message from 16 hours ago. Used the phone all day long expect for TS. Battery always 75%+ https://gist.github.com/6a868f5e04079c1f8e49

The other day was similar, though I opened TS only some hours after the message was sent https://gist.github.com/anonymous/c916ce1fb7ea807760d9

merkste commented 9 years ago

Maybe these information are already known. I've already posted them in #4070.

It happened for me after power saving more kicked in and persisted even afterwards.
Strangely, one contact is not affected.
https://gist.github.com/anonymous/d007cb906566b7fac012
https://gist.github.com/anonymous/2cec2cc95ee90295f3da
Sometimes, de- and re-registering fixed the issue temporarily. However, that's hard to tell the average user TS is meant to be for.

Needless to say that none of the usual explanations like using Titanium fits here. I wonder, whether it might possible to detect those situations automatically and fix it or request user action?

wizardofid commented 9 years ago

In my case the problem was solved with upgrade to TS 2.26.5. But i can't tell the reason, because PlayStore forced me remove some apps and i also upgraded some Google-apps at the same session. So it could have been:

Storage shortage, see 7. at http://support.whispersystems.org/customer/en/portal/articles/2121929-why-is-there-a-delay-in-receiving-messages
Something in Google's apps, which was solved by upgrading them. But Version of Google Play Services did not change.
Some change in TS. Like #3925 maybe. But this is still open. I still think this could help massively.

jnachtigall commented 8 years ago

I reported on this issue 18 months ago. I fixed it back then by reregistering. Haven't had the problem again since then.

Maybe this very broad and general ticket could be closed. I do not know if any of the other early reporters have seen the issue of missed/delayed messages again lately?

janvlug commented 8 years ago

I support the idea to close this broad general ticket. I haven't had any delivery issues lately.

agrajaghh commented 8 years ago

closing, please reopen if you encounter this again...

Frankstar commented 8 years ago

i also have this problem on the phone from my wife. (fairphone - latest updates) i tried everything/alot, gapp reinstall, google services to latest version, Push Notifications Fixer (changed nothing) .... - mobile internet working fine. also if the app is in foreground everything is fine. a few seconds after close - everything fine. but then after 5minutes or 2 or 30min , no messages

Wermorl commented 8 years ago

Just for the record: My Problem is solved, without changing something. The problem started in January last year out of nowhere. I know now, it was a GCM issue. The same day jnachtigall commented two weeks ago the problem was solved without changing something. All other GCM apps started working again too which did not work for the last year too. To make that clear again: I haven't changed any google settings or anything related on this phone since months, because I already gave up on this issue.

jnachtigall commented 8 years ago

@Frankstar I think you should send the Signal debug logs from your and your wife's phone (See the point Debug logs under https://github.com/WhisperSystems/Signal-Android/wiki/Submitting-useful-bug-reports#how-to-capture-data)

Frankstar commented 8 years ago

well, thats weird. My Wife dont Update Apps she dont use - so there was an Update for Google+ and Gmail. I updated both and now its working without a problem on mobile data and wifi.

AlfonsoMuskedunder commented 8 years ago

@Frankstar I've owned a Fairphone before, and part of what you describe sounds familiar to me.

After every update to, say, a new FP OS, my phone wouldn't connect to Play Services, so that Google Cloud Messaging wouldn't work. After a week or so, my phone would automatically connect to Play Services again. Before that, an update of an arbitrary existing app or the download of a new one would lead to a connection, so that Signal messages would be received again. See a post in the FP forum: https://forum.fairphone.com/t/phone-not-connected-to-google-play-services-after-every-reboot/6279

If the behavior reappears, you could enter *#*#426#*#* in your FP's dialer to test whether a missing connection to Play is the root of the problem. If so, the phone would be to "blame", not Signal.

Frankstar commented 8 years ago

@AlfonsoMuskedunder Ok, but the Updade was months ago - it never connect on its own. Also the Apps worked in Foreground and we/she downloaded things from Play Store without a Problem. Anyway - i never blamed Signal for that behavior - but i like to Update "Threads" like this for others that run in similar issues.

Ty for the tip (*#*#426#*#*)

signalapp / Signal-Android

Delayed/missing push messages #970