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signalapp / Signal-Desktop

A private messenger for Windows, macOS, and Linux.
https://signal.org/download
GNU Affero General Public License v3.0
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Signal desktop will not start Mac #2909

Closed miriamgibbs29 closed 5 years ago

miriamgibbs29 commented 5 years ago

Bug description

Signal stuck at "Loading..."

Steps to reproduce

  1. Open Signal desktop app on a Mac

I've tried restarting, updating the OS, deleting the app and reinstalling

Actual result: Signal does not load

Expected result: Signal loads and I can view, receive and send messages

Screenshots

Theres nothing much to see, its just the Signal Icon and loading animation with the text "loading..." below

Platform info

Signal version: v1.18.0

Operating System: Mac OS 10.14.1 (Mojave) but it didn't work on the OS before it either

Linked device version: Android 8.0.0 Samsung Experience 9.0

Link to debug log

Desktop: https://debuglogs.org/7228d7052ca28b36e7dba1925bae4d96bef98d8099c8603d68585aa3ce3c2896

Android: https://debuglogs.org/cebd459bdb4722d89d3f320880e0c82e932c064c212cd4a232fc355bbe9ec0d0
egucciar commented 5 years ago

yes i am having the same problem except it is already open on my screen. It says "This version of signal desktop has expired. Please upgrade to the latest version". But im on 1.15.5...which is the latest version. EDIT : No its not my bad

I'm also on MacOS. 10.13.5 High Sierra. It is definitely a problem on the mac, but not my android device.

This started occurring yesterday in the evening.

egucciar commented 5 years ago

UPDATE: I have it working now

I switched to signal v1.18 on my mac and its good. Sorry for the confusion in this issue did not realize the latest release.

scottnonnenberg-signal commented 5 years ago

Closing; this is a duplicate of https://github.com/signalapp/Signal-Desktop/issues/2744

@miriamgibbs29 You can help us by thinking back over the history of Signal Desktop on your computer, and your overall usage of your computer. Were there any unexpected restarts that could have contributed to the database becoming corrupt?

miriamgibbs29 commented 5 years ago

Ahh, it doesn't look similar to me as I can still use the menu etc but you know better than me :)

I have two logs which I think I've attached. I can't recall Signal crashing but I think I had to force shut down recently. I've had some trouble with my screen getting old and glitchy and I think modded-Minecraft has caused a crash or two. Not sure to be honest! log.log.0.zip

log.log

miriamgibbs29 commented 5 years ago

Deleted the folder in ~/Library/Application Support and relinked and its working again.

Raynedelay commented 5 years ago

I am having the same problem running the 1.25.1 on my mac- It will not load. I am running Mojave 10.14.5..

scottnonnenberg-signal commented 5 years ago

@Raynedelay Please reach out to support@signal.org. You can find your logs at ~/Library/Application Support/Signal/logs - please provide them in your initial message.

Raynedelay commented 5 years ago

I did as you instructed. I never heard from them.

scottnonnenberg-signal commented 5 years ago

@Raynedelay Sometimes it does take time for support to respond. For now, to unblock your usage of the app, you can delete ~/Library/Application Support/Signal, deleting all Signal data on your computer, and starting over from scratch.

Raynedelay commented 5 years ago

Thank you but that did not work for me... I searched for ~/Library/Application Support/Signal and did not find anything...I will wait to hear from Support. We are a home health agency and it is difficult reaching out to everyone via phone...

Thank you for your time

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@Raynedelay Sometimes it does take time for support to respond. For now, to unblock your usage of the app, you can delete ~/Library/Application Support/Signal, deleting all Signal data on your computer, and starting over from scratch.

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scottnonnenberg-signal commented 5 years ago

To be more clear, the full path will be /Users/<your username/Library/Application Support/Signal. Library is usually hidden when in Finder, but you can show hidden files with Command + Shift + .

offero commented 3 years ago

This exact thing is happening to me right now with version 1.39.6

image

It just goes in a loop over and over again.

scottnonnenberg-signal commented 3 years ago

@offero How did you install v1.39.6? It's the most recent production build, so it definitely shouldn't be expired. A debug log would be very useful so we could help you with your issue (View -> Debug Log)