signalapp / Signal-Desktop

A private messenger for Windows, macOS, and Linux.
https://signal.org/download
GNU Affero General Public License v3.0
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Windows desktop client is not importing all contacts and doesn't send messages in groups #3946

Open Pepedou opened 4 years ago

Pepedou commented 4 years ago

Bug Description

I've installed the Windows 10 client for the Signal app and linked it with my phone. After importing groups and contacts, I see that several of my contacts are missing. I use signal on iOS 13. Also, when opening groups to send a message, I can write in the text box but not send.

Steps to Reproduce

  1. Have Signal installed in iPhone.
  2. Have conversations and groups in iPhone.
  3. Install Signal desktop app in Windows 10.
  4. Link desktop with iPhone.
  5. Verify some contacts are missing in Windows contacts list.
  6. Open a group in Windows desktop client.
  7. Try to send a message in Windows desktop client.
  8. Fail to send message.

Actual Result:

Contacts are not fully imported from iPhone signal app. Can't send messages to group from Windows desktop app.

Expected Result:

All contacts that can be reached through the Signal iOS app can be messaged through Windows desktop app. Can send messages to any group from Windows desktop app.

Screenshots

cant send to groups

individual conversation can send

Have more contacts in iOS InkedIMG_1459_LI

8 Windows vs 12 in iOS (contacts)

Platform Info

Signal Version: Windows v1.31.0

Operating System:

Windows 10 64bit

Linked Device Version: iOS 3.4.3.1

Link to Debug Log

Windows debug log https://debuglogs.org/c1f4bacffeb52489df813451989ee5902076afc7de56b86bb065ab626fa0dde8

iOS debug log https://debuglogs.org/dec1fb422375e05598c23ad8b68dd9b03ae4374e8d69f36cfc309022483f911c.zip

WebMechanic commented 4 years ago

[edited] For the record: installed Signal today and this also happens with an Android 10 device (Nokia 3.2) Only a random list of 7 "empty" contacts (no conversations listed) is shown of which none of them I've been in contact with for months.

Platform Info

Signal Version: Windows v1.34.4 Operating System: Windows 10 Pro 64bit Linked Device Version: Android v4.67.3 OS Phone: Android 10 (v2.310)

WebMechanic commented 4 years ago

Updated previous post and included version information.

Meanwhile: After having some new chats with other contacts than the random list above on my Phone, these new conversations and attachments now showed up on the PC version. Previous SMS however are not synched to PC but are present on my phone.

I also sent a new message to one of the "random" contacts from the initial import and it was synched to my phone. I presume it was then sent as an SMS - this contact does not have Signal installed.

https://debuglogs.org/e7e1bc4ec16076c40143ae7362b0d0f5b1c3f1aefc910dd5de3583acd41c7ffb

As long as new conversations are synched back and forth, I guess I can live with this one on the long run. A bit annoying and irritating in the beginning though, and one must start a chat on the phone to get these contacts eventually synched to PC, but not a showstopper.

So far: šŸ‘ Keep up the good work.

JMN10017 commented 2 years ago

Signal Desktop (Windows 11) is both missing contacts and does not recognize phone numbers that are signal users.

Signal Desktop worked fine until somewhere around 1 year ago. Since then, no update has worked for me. Specifically, I just updated to most recent version (5.47.0). Contact import incomplete. I entered in phone number for a signal user (active - signal with them through Android client). Message returned is - User not Found "##########" is not a Signal user.

indutny-signal commented 2 years ago

@JMN10017 This sound terrible! could you send us a debug log from both your phone and Desktop, please?

Pepedou commented 2 years ago

I haven't had any issues since I posted this in 2020. I'll leave it open for @JMN10017 .

JMN10017 commented 2 years ago

desktop - https://debuglogs.org/desktop/5.47.0/b9925d7d9251450e340b5a2216fa961d920888c8c2e9ae654d458bb8bb8e32fe.gz

android phone - https://debuglogs.org/android/5.41.11/fc6107b49763f3119a1dc1149febc0c8233305270cdb5383c60f706db57348fb

indutny-signal commented 2 years ago

Sorry, it looks like this is a known issue and it should get fixed with the next release.

JMN10017 commented 2 years ago

Do you have an estimate of when the next version will be released?

On Thu, Jun 30, 2022 at 3:06 PM Fedor Indutny @.***> wrote:

Sorry, it looks like this is a known issue and it should get fixed with the next release.

ā€” Reply to this email directly, view it on GitHub https://github.com/signalapp/Signal-Desktop/issues/3946#issuecomment-1171575417, or unsubscribe https://github.com/notifications/unsubscribe-auth/AZ3OHTCXOSL6RG7IO5SCCJDVRXV5DANCNFSM4KUEEPXA . You are receiving this because you were mentioned.Message ID: @.***>