Open chrispitzer opened 4 years ago
+1. I'm experiencing the same thing. The issue started for me in the last few days.
Signal v1.32.2 MacOS 10.15.3
@chrispitzer can you please confirm which signal version you're running before and after the supposed update? Also, please post your debug logs so we can have a better idea of what's going on. You can find them via the menu View -> Debug Logs.
Here are mine. Signal bricked today with the following logs:
Process: Signal [52611]
Path: /Applications/Signal.app/Contents/MacOS/Signal
Identifier: org.whispersystems.signal-desktop
Version: 1.32.3 (1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Signal [52611]
User ID: 503
Date/Time: 2020-03-29 07:22:47.949 +0200
OS Version: Mac OS X 10.14.6 (18G95)
Report Version: 12
Bridge OS Version: 3.6 (16P6571)
Anonymous UUID: 5F2BAFE7-C357-1FC3-9895-5074FE8543B2
Sleep/Wake UUID: C16EC91E-D962-450C-8709-A18CA3DC29A6
Time Awake Since Boot: 1000000 seconds
Time Since Wake: 1400 seconds
System Integrity Protection: disabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: DYLD, [0x1] Library missing
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @rpath/libffmpeg.dylib
Referenced from: /Applications/Signal.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
Reason: image not found
Binary Images:
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0x1068d5000 - 0x10d003f1f +com.github.Electron.framework (8.0.3) <099E235D-A71B-3343-8D8E-C6907DABD420> /Applications/Signal.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
0x10d8f7000 - 0x10d912fff +com.github.Squirrel (1.0 - 1) <E4398068-33D3-3A00-9DBE-5ACC9B022501> /Applications/Signal.app/Contents/Frameworks/Squirrel.framework/Versions/A/Squirrel
0x10d939000 - 0x10d99cff7 +org.reactivecocoa.ReactiveCocoa (1.0 - 1) <701B20DE-3ADD-3643-B52A-E05744C30DB3> /Applications/Signal.app/Contents/Frameworks/ReactiveCocoa.framework/Versions/A/ReactiveCocoa
0x10da1c000 - 0x10da30fff +org.mantle.Mantle (1.0 - ???) <31915DD6-48E6-3706-A076-C9D4CE17F4F6> /Applications/Signal.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle
0x116870000 - 0x1168da70f dyld (655.1.1) <DFC3C4AF-6F97-3B34-B18D-7DCB23F2A83A> /usr/lib/dyld
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0x7fff44914000 - 0x7fff44990ff3 libSparse.dylib (79.200.5) <E78B33D3-672A-3C53-B512-D3DDB2E9AC8D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib
0x7fff44991000 - 0x7fff449a4fe3 libSparseBLAS.dylib (1243.200.4) <E9243341-DB77-37C1-97C5-3DFA00DD70FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib
0x7fff449a5000 - 0x7fff44b8cff7 libvDSP.dylib (671.250.4) <7B110627-A9C1-3FB7-A077-0C7741BA25D8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff44b8d000 - 0x7fff44c40ff7 libvMisc.dylib (671.250.4) <D5BA4812-BFFC-3CD0-B382-905CD8555DA6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
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0x7fff44de3000 - 0x7fff45b98ffb com.apple.AppKit (6.9 - 1671.60.107) <2F7E5984-E89A-3451-A3DF-FAAA509CF884> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff45bea000 - 0x7fff45beafff com.apple.ApplicationServices (50.1 - 50.1) <84097DEB-E2FC-3901-8DD7-A670EA2274E0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
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0x7fff45cef000 - 0x7fff45e06fff libFontParser.dylib (228.6.2.3) <3602D55B-3B9E-3B3A-A814-08C1244A8AE4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff45e07000 - 0x7fff45e49fff libFontRegistry.dylib (228.12.2.3) <2A56347B-2809-3407-A8B4-2AB88E484062> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff45f3a000 - 0x7fff45f3eff3 com.apple.ColorSyncLegacy (4.13.0 - 1) <C0D9E23C-ABA0-39DE-A4EB-5A41C5499056> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/ColorSyncLegacy
0x7fff45fd9000 - 0x7fff4602bff7 com.apple.HIServices (1.22 - 628) <2BE461FF-80B9-30D3-A574-AED5724B1C1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x7fff4602c000 - 0x7fff4603bfff com.apple.LangAnalysis (1.7.0 - 1.7.0) <F5617A2A-FEA6-3832-B5BA-C2111B98786F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff4603c000 - 0x7fff46085ff7 com.apple.print.framework.PrintCore (14.2 - 503.8) <57C2FE32-0E74-3079-B626-C2D52F2D2717> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x7fff46086000 - 0x7fff460bfff7 com.apple.QD (3.12 - 407.2) <28C7D39F-59C9-3314-BECC-67045487229C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
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0x7fff46346000 - 0x7fff46346fff com.apple.audio.units.AudioUnit (1.14 - 1.14) <ABC54269-002D-310D-9654-46CF960F863E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff4669f000 - 0x7fff46a40fff com.apple.CFNetwork (978.0.7 - 978.0.7) <B2133D0D-1399-3F17-80F0-313E3A241C89> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
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0x7fff46a5a000 - 0x7fff46d51fff com.apple.HIToolbox (2.1.1 - 918.7) <13F69D4C-D19F-3E09-9231-1978D783A556> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
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0x7fff4a750000 - 0x7fff4a776feb libPng.dylib (1850.2) <FBCEE909-F573-3AD6-A45F-AF32612BF8A2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff4a777000 - 0x7fff4a779ffb libRadiance.dylib (1850.2) <56907025-D5CE-3A9E-ACCB-A376C2599853> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff4a77a000 - 0x7fff4a7c7fe7 libTIFF.dylib (1850.2) <F59557C9-C761-3E6F-85D1-0FBFFD53ED5C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff4b93a000 - 0x7fff4b953fff com.apple.Kerberos (3.0 - 1) <DB1E0679-37E1-3B93-9789-32F63D660C3B> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff4b9f5000 - 0x7fff4ba09fff com.apple.LocalAuthentication (1.0 - 425.270.3) <23CD2E0C-5A3A-348D-986F-58F302E4FEA4> /System/Library/Frameworks/LocalAuthentication.framework/Versions/A/LocalAuthentication
0x7fff4bc0d000 - 0x7fff4bc17fff com.apple.MediaAccessibility (1.0 - 114.4) <76C449C5-DB45-3D7F-BFAD-3DACEF15DA21> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessibility
0x7fff4bc2c000 - 0x7fff4bcc6ffb com.apple.MediaPlayer (1.0 - 1.0) <B29D3221-A7E1-3DA9-AF9C-5EA8B15841D4> /System/Library/Frameworks/MediaPlayer.framework/Versions/A/MediaPlayer
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Model: MacBookPro15,1, BootROM 220.270.99.0.0 (iBridge: 16.16.6571.0.0,0), 6 processors, Intel Core i7, 2,6 GHz, 32 GB, SMC
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin
Graphics: kHW_AMDRadeonPro560XItem, Radeon Pro 560X, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/ChannelA-DIMM0, 16 GB, DDR4, 2400 MHz, SK Hynix, -
Memory Module: BANK 2/ChannelB-DIMM0, 16 GB, DDR4, 2400 MHz, SK Hynix, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Mar 28 2019 19:17:52 version 9.137.9.0.32.6.34 FWID 01-36f56c94
Bluetooth: Version 6.0.14d3, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: USB-HID Keyboard
USB Device: USB2.0 Hub
USB Device: USB-C Digital AV Multiport Adapter
USB Device: USB3.0 Hub
USB Device: iBridge Bus
USB Device: iBridge DFR brightness
USB Device: iBridge Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: iBridge ALS
USB Device: iBridge FaceTime HD Camera (Built-in)
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 42.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 42.1
@chrispitzer @Thatthatisisthat -- do you have separate admin accounts on your system? Are you trying to update as an unprivileged user? That's a potential pattern we see developing in #4095.
just chiming in for @kenpowers-signal that i'm seeing the same issue, i run as an unprivileged account, i get prompted for my admin username password, it appears to work but then all subsequent attempts to restart the app result in crashes.
@bstlaurentnz If you're a non-admin user, put Signal Desktop in ~/Applications
instead of the top-level /Applications
.
This issue is still happening for me, even after updating through the website several times.
@bstlaurentnz If you're a non-admin user, put Signal Desktop in
~/Applications
instead of the top-level/Applications
.
I have dozens of applications installed on my machine as a "non-admin user" and none of them require being in ~/Applications
. Can you explain why Signal is different in this regard?
I suspect it's an issue with our installer code. I've filed this as a bug.
Just in case it's relevant, a solution posted on #3552 fixed my issue with the desktop app not updating. Specifically, changing the file-level permissions in the ShipIt directory as per https://github.com/signalapp/Signal-Desktop/issues/3552#issuecomment-750435324.
Every time I get the "restart signal to do the update" message, I click it, signal closes, and that's it.
It doesn't reopen. When I reopen it, it's not updated.
I have updated signal manually (removed the app from OSX's
Applications
folder, downloaded the newest signal from your website, dragged the executable into Applications.) ...And that makes the message go away until the next update cycle.This is really annoying. And it's been the case for the last year on signal's desktop OSX app.
Thanks for listening!
Cheers, Chrispy
Bug Description
Steps to Reproduce
Actual Result:
Expected Result:
Screenshots
Platform Info
Signal Version:
Operating System:
Linked Device Version:
Link to Debug Log