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signalapp / Signal-Desktop

A private messenger for Windows, macOS, and Linux.
https://signal.org/download
GNU Affero General Public License v3.0
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Signal Desktop blue screen after answering or making a call #5833

Closed jskrojec closed 2 years ago

jskrojec commented 2 years ago

Bug Description

Signal Desktop app shows blue screen after answering or making a call (screenshot below).

Steps to Reproduce

  1. Run Signal Desktop app.
  2. Select contact to make a call.
  3. Click on video call button.
  4. Accept microphone and camera selection and make a call.

Actual Result:

After accepting the call by contact Signal Desktop shows blue screen. Signal Desktop is responding, the menu bar works.

Expected Result:

Video call should appear.

Screenshots

image

Platform Info

Signal Version: 5.36.0

Operating System: Windows 11 64-bit

Linked Device Version: 5.34.4

Link to Debug Log

Unable to get log from desktop app. Android: https://debuglogs.org/android/5.34.4/daa0234de9072562e1e23a24637e74c53012f966bfad01d6df3ff13889a5b1c1

jskrojec commented 2 years ago

Windows 11: https://debuglogs.org/desktop/5.36.0/27b60ae5cb0b55db00eb691a5b6f2d8df0a55b286d82b2a964c476d596fc9cee.gz

scottnonnenberg-signal commented 2 years ago

When you restart, do you see a dialog talking about how Signal had crashed? If you do, please upload that crash information, and provide the URL here.

jskrojec commented 2 years ago

Dialog doesn't show up. It isn't possible to run desktop app immediately after blue screen. I have to quit app and wait a few minutes, then run the app again to clear the blue screen. I've changed my microphone recently to Wave3 and installed Nvidia Broadcast too. I'm using Elgato Wave Link, Nvidia Broadcast and Focusrite just for your information. It might be helpful. And one more, first 2-5 seconds of the video call works, then blue screen shows up (call ends, but there is no sound of call ending).

jskrojec commented 2 years ago

Issue is gone after using raw output from my webcam. The reason of blue screen is Nvidia Broadcast auto zoom effect for webcam.

✅ Logitech BRIO works ❎ Camera (NVIDIA Broadcast) does not work

image
indutny-signal commented 2 years ago

Oh, sorry to hear that, but glad that you found a workaround!