USB webcam not showing up under devices after update

[ironc0in]

• [x] I have searched open and closed issues for duplicates

• [X] I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Bug Description

On my macbook running macOS Monterey, I have a USB webcam that currently works on all other desktop video apps (Zoom, Webex, Teams, Goto, etc) On Signal Desktop v 6.20.0, the webcam worked and showed under video device selection. All versions after that it does not even show up in the dropdown anymore. So, I rolled back to 6.22.0 to make those video calls as I don't like using the built in webcam.

Steps to Reproduce

1. Go to Preferences
2. Calls
3. Under Devices and Video, click on the dropdown, only one option shows (FaceTime HD Camera)

Expected Result:

The external USB camera should also show in the dropdown list of cameras.

Platform Info

Signal Version: 6.23.0

Operating System:

macOS Monterey 12.6.7

[inaqui-signal]

@ironc0in can you provide a debug log of the issue? And the model of the USB webcam that is causing it.

[ironc0in]

The camera is a DSLR with a webcam driver taken from: https://www.usa.canon.com/support/p/Cameras/EOS-Digital-Cameras/1894C001#idReference=software-drivers

It works fine on 2 versions older (6.20), and on all other video conf, sites, including browsers.

I'll try to get a log after I upgrade Signal Desktop, I'll have to downgrade after that to keep using video. I'm a heavy Signal Video user on the desktop.

[ironc0in]

@ironc0in can you provide a debug log of the issue? And the model of the USB webcam that is causing it.

here's the debug log. https://debuglogs.org/desktop/6.32.0/8372fd1fd07d7d933be54c08becfa07d4e9f2a690baa13e264ce9d03ac28132d.gz

[stale[bot]]

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[stale[bot]]

This issue has been closed due to inactivity.