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signalapp / Signal-Desktop

A private messenger for Windows, macOS, and Linux.
https://signal.org/download
GNU Affero General Public License v3.0
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MacOS Sonoma Crash - Render process is gone #6622

Open Synesso opened 1 year ago

Synesso commented 1 year ago

Bug Description

Since updating to MacOS Sonoma 14.0, Signal will crash. It happens at a time not associated with my using it. After crashing once or twice, it is automatically removed from Applications and I need to reinstall & relink it.

The error is

Render process is gone

Error: Reason: killed, Exit Code: 15
    at App.<anonymous> ([REDACTED]/app/global_errors.js:88:7)
    at App.emit (node:events:525:35)
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:90123)
    at WebContents.emit (node:events:513:28)

Steps to Reproduce

  1. install signal
  2. link device (this may be optional)
  3. wait appx 30 minutes.

Actual Result:

Abrupt crash

Expected Result:

No crash.

Platform Info

Signal Version:

v6.31.0

Operating System:

MacOS Sonoma v14.0 M1 Max

Linked Device Version:

iOS v6.42.0.18

Link to Debug Log

Unable to locate the debug view as the application is removed immediately after crash.

ooooh, I wonder if the os is removing the application and that's why it crashes?

indutny-signal commented 1 year ago

Sorry about this. Could you try running Signal Beta to see if it works, please? https://support.signal.org/hc/en-us/articles/360007318471-Signal-Beta

khepin commented 1 year ago

I'm having the same thing, tried the beta version and Signal just crashed again with the same error. Let me know how I can help provide more info.

JodyVanden commented 1 year ago

Yes I am having the same issue. Here are my logs https://debuglogs.org/desktop/6.34.0-beta.2/5a3531c3f0746f1b5bdac1f66a38600708a0d61b3fceb20a9a83f24798786e4e.gz

With the normal version of signal the app is removed from the application folder when the error happens With the beta version the error still remains but the app is not removed (which is already an improvement) more info on this duplicated bug

indutny-signal commented 1 year ago

@JodyVanden next time it crashes - could you submit the crash dump and send it to us? It should ask you to submit it on startup after the crash. Thanks!

khepin commented 1 year ago

I don't get asked to submit a report after restarting the app when a crash has occurred.

JodyVanden commented 1 year ago

hey, @indutny-signal I don't get asked to submit a crash dump report. that's why I submitted all the logs. I will keep an eye for the next crash and can resubmit logs if that is useful?

Synesso commented 1 year ago

Happened again just now. Beta version. App was running for about 30 minutes.

This is the dialog

image

Restarted and saved logs: https://debuglogs.org/desktop/6.34.0-beta.2/519a3a2f1ac42768dac99ea1ffbca8c66339a77448f23b25531d9d327b04a8f4.gz

awaitlink commented 1 year ago

Also got a crash, it happened specifically when first trying to connect to Windscribe VPN while no Signal Desktop windows were shown (but it was running), not sure if that's related though.

https://debuglogs.org/desktop/6.38.0-beta.1/desktop-crash-870b28b4594daee25f5742803441afeb7d96dae7998d301d8e8dae4c0fb65713.dmp

https://debuglogs.org/desktop/6.38.0-beta.1/3285b69a0b4e7066f37b26375b27c4a565e15fbb6a4e06c75d2420d4c409c4f6.gz

Render process is gone
Error: Reason: crashed, Exit Code: 11
    at App.<anonymous> ([REDACTED]/app/global_errors.js:88:7)
    at App.emit (node:events:525:35)
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:90245)
    at WebContents.emit (node:events:525:35)
HenningWaack commented 1 year ago

Happens on my mac, too, and I strongly suspect that it happens whenever I connect or disconnect from a VPN.

scottnonnenberg-signal commented 1 year ago

Yes, it does seem to be related to this: https://github.com/signalapp/Signal-Desktop/issues/6496

Different exit code, though!

Synesso commented 1 year ago

I tested again without enabling VPN and it crashed in the same manner. VPN is installed though, just wasn't active.

On Wed, 15 Nov 2023 at 03:25, Scott Nonnenberg @.***> wrote:

Yes, it does seem to be related to this: #6496 https://github.com/signalapp/Signal-Desktop/issues/6496

Different exit code, though!

— Reply to this email directly, view it on GitHub https://github.com/signalapp/Signal-Desktop/issues/6622#issuecomment-1810751980, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAAFKY4CILVCTX4HYRJOII3YEOSQJAVCNFSM6AAAAAA5MAFXFSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMJQG42TCOJYGA . You are receiving this because you authored the thread.Message ID: @.***>

indutny-signal commented 1 year ago

@Synesso could you try reproducing it with Signal Beta and send us a crash dump, please? Thanks!

Synesso commented 1 year ago

This was beta. Sorry, there is still no crash dump. I suspect, at least in my case, it may be Malwarebytes or something similar nuking the process as a "security" measure.

On Wed, 15 Nov 2023 at 08:04, Fedor Indutny @.***> wrote:

@Synesso https://github.com/Synesso could you try reproducing it with Signal Beta and send us a crash dump, please? Thanks!

— Reply to this email directly, view it on GitHub https://github.com/signalapp/Signal-Desktop/issues/6622#issuecomment-1811435278, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAAFKYZICQ2G2WD73RNZ6A3YEPTGPAVCNFSM6AAAAAA5MAFXFSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMJRGQZTKMRXHA . You are receiving this because you were mentioned.Message ID: @.***>

indutny-signal commented 1 year ago

@Synesso ah, right. This is indeed not related. Absence of crash dump is a sign that the process likely didn't actually crash at all and was killed.

dgobaud commented 11 months ago

just happened to me but on OSX Monterey 12.3 (21E230). no vpn.

first time ever. i had just pasted a message with a link into a chat and it was generating the preview then crashed

https://debuglogs.org/desktop/6.42.1/8cb55962d207f1204889ed318a1729f49165f1dabbc2061084044cf4030d3395.gz

Signal - 6.42.1


Error: Reason: crashed, Exit Code: 5
    at App.<anonymous> ([REDACTED]/app/global_errors.js:88:7)
    at App.emit (node:events:526:35)
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:89748)
    at WebContents.emit (node:events:526:35)
ayumi-signal commented 11 months ago

@dgobaud Sorry this is happening for you. I took a look at the logs and can't find anything obviously wrong.

Can you reproduce the crash regularly; and is it possible to try the Beta build so crash dumps would be available for us to look through? https://support.signal.org/hc/en-us/articles/360007318471-Signal-Beta

dgobaud commented 11 months ago

Thanks for looking it only happened once so far

On Wed, Jan 3, 2024 at 10:34 PM ayumi-signal @.***> wrote:

@dgobaud https://github.com/dgobaud Sorry this is happening for you. I took a look at the logs and can't find anything obviously wrong.

Can you reproduce the crash regularly; and is it possible to try the Beta build so crash dumps would be available for us to look through? https://support.signal.org/hc/en-us/articles/360007318471-Signal-Beta

— Reply to this email directly, view it on GitHub https://github.com/signalapp/Signal-Desktop/issues/6622#issuecomment-1876262406, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAB2ZK63JYW72NLI7UXEAK3YMYPM7AVCNFSM6AAAAAA5MAFXFSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZWGI3DENBQGY . You are receiving this because you were mentioned.Message ID: @.***>

khepin commented 10 months ago

This time I was able to get the following error message:

Render process is gone

Error: Reason: killed, Exit Code: 15
    at App.<anonymous> ([REDACTED]/app/global_errors.js:88:7)
    at App.emit (node:events:526:35)
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:89748)
    at WebContents.emit (node:events:526:35)

This is on Signal Beta. Hope this helps.

scottnonnenberg-signal commented 10 months ago

@khepin The exit code is something, but the crash dump (you should see a prompt when you next start up after a crash) is what we really need.

khepin commented 10 months ago

Still not getting those unfortunately

scottnonnenberg-signal commented 10 months ago

@khepin Have you tracked it down to anything you're doing in the app, or is happening on your computer? (like a VPN change or other network change, say)

khepin commented 10 months ago

Nope, I thought it was VPN earlier on, but it's clearly not related.

cmahnke commented 10 months ago

Nope, I thought it was VPN earlier on, but it's clearly not related.

Well, actually for me it is, on the Network Change event (trigged by initiating a VPN Connection), I get:

Error: Reason: crashed, Exit Code: 11
at App.<anonymous> ([REDACTED]/app/global_errors.js:88:7)
at App.emit (node:events:526:35)
at WebContents.<anonymous> (node:electron/js2c/browser_init:2:89748)
at WebContents.emit (node:events:526:35)

This is on Signal Desktop Version 6.44.0 (1) on Sonoma 14.2.1 (23C71)

rjanalik commented 8 months ago

Hello, I am observing pretty much the same problem, but crashing with Exit Code: 10. It crashes every time Cisco Secure Connect connects. The native VPN client was not causing this issue. M2 MacBook Pro, Sonoma 14.2.1

rjanalik commented 7 months ago

Here is the log https://debuglogs.org/desktop/7.5.0/a08b7700ee65a0cb747c5469d274d922955ef04dff0d05d1dfc1465563b09b1e.gz

scottnonnenberg-signal commented 7 months ago

It's possible that this new option may help you avoid crashes? https://github.com/signalapp/Signal-Desktop/commit/bcaf60a3b2b6e1aaeaf463ec2558543abab9e594

rjanalik commented 7 months ago

It seems it still crashes with --disable-ipv6 Here is the log https://debuglogs.org/desktop/7.5.0/fe51dd4e9f683c6d3464b2133ea4df05f2face02894712b2eecbc657517f7037.gz

I have Signal version 7.5.0. I am not able to say if this version already has --disable-ipv6 or not, though.

indutny-signal commented 7 months ago

@rjanalik sorry, it actually doesn't have it yet. Could you try installing a beta? Thank you!

rjanalik commented 7 months ago

Sure. Can I install it side by side with the stable version?

indutny-signal commented 7 months ago

@rjanalik yup, they will be completely isolated from each other. Thank you!

rjanalik commented 7 months ago

I just tried 7.6.0-beta3, started it like this

$ /Applications/Signal\ Beta.app/Contents/MacOS/Signal\ Beta --disable-ipv6

and it keeps crashing when I connect to VPN.

indutny-signal commented 7 months ago

@rjanalik could you send a debug log, please?

rjanalik commented 7 months ago

https://debuglogs.org/desktop/7.6.0-beta.3/b87dc9699b602825aa79a7d928da7eadabc48f8dc4e09b6e9fd2d4b2e83a5148.gz

indutny-signal commented 7 months ago

Ah, I see. Sorry about this, I don't think --disable-ipv6 is working to full extent in this release either yet. Next prod and beta release (coming this week) should have it available! Thank you for your patience!

rjanalik commented 7 months ago

No problem. Please, let me know if there is something else to help.

cmahnke commented 7 months ago

See also https://debuglogs.org/desktop/7.5.1/3721ae1bf0c0f8de28c4f20ff697e2d78e45654d7ba42875e5c7b4039c6b15e8.gz

rjanalik commented 7 months ago

I have been using version 7.7.0 for a few days and it seems --disable-ipv6 solves the issue. Thanks!

rjanalik commented 7 months ago

Are there any plans to have this option also in the GUI settings?

ckujau commented 3 months ago

Still happens on macOS 14.6.1 (M3 Pro) and Signal 7.21.0-beta.2:

https://debuglogs.org/desktop/7.21.0-beta.2/c747d66ca1cdd92a7309b09b25d4997ed0ab5cc24644ec18a78d8a4e3cbbd367.gz

Render process is gone

Error: Reason: crashed, Exit Code: 6
    at App.<anonymous> ([REDACTED]/app/global_errors.js:88:7)
    at App.emit (node:events:519:28)
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:84566)
    at WebContents.emit (node:events:519:28)
jeanas commented 2 months ago

I am getting roughly the same error on a regular basis:

Render process is gone

Error: Reason: crashed, Exit Code: 133
    at App.<anonymous> ([REDACTED]/app/global_errors.js:94:7)
    at App.emit (node:events:519:28)
    at WebContents.<anonymous> (node:electron/js2c/browser_init:2:86513)
    at WebContents.emit (node:events:519:28)

App Version: 7.24.1
OS: linux

This is with the Flatpak version of Signal on Fedora 40 (with Wayland).

indutny-signal commented 2 months ago

@jeanas sorry, but the crash you reported is likely a separate issue. Furthermore, flatpak is not an officially supported distribution. I'd suggest reaching out to the maintainers of your package.