SIGNAL desktop App doesn't display/receive pictures

sallyarmneale commented 8 months ago

Using a supported version?

[X] I have searched searched open and closed issues for duplicates.
[X] I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Overall summary

Signal Desktop (windows) is not displaying sent or received images. They display perfectly on the mobile app. On the desktop app they just appear as blurred out images.

Steps to reproduce

Go to any chat
send an image
Image does not appear on Desktop app, is fine on mobile.

Expected result

Sent or received images should display on the Desktop app and should be in sync with the mobile app.

Actual result

Images are not displayed on the Desktop app:

Screenshots

No response

Signal version

6.43.1

Operating system

Windows 10 Enterprise, 19044.3803, Windows Feature Experience Pack 1000.19053.1000.0

Version of Signal on your phone

6.54.0.8

Link to debug log

Desktop Log: https://debuglogs.org/desktop/6.43.1/60d559da91d78162fad91bc03df9e28d243dc3c2a74cb4206547e09520d463e5.gz

scottnonnenberg-signal commented 8 months ago

@sallyarmneale Is this a new behavior for you? Has anything changed recently on your computer or your network?

I see this error in your logs, which suggests that it could be something with your firewall or network:

FetchError: request to https://cdn2.signal.org/attachments/GUB7cmDtA98bGuM93NiM failed, reason: unable to get local issuer certificate

sallyarmneale commented 8 months ago

Hi @scottnonnenberg-signal I use a VPN for work, but have never had a problem with sending or receiving images until the end of last week - this is a change in behaviour.

scottnonnenberg-signal commented 8 months ago

@sallyarmneale Does this happen for every attachment that you send or receive? Do things work if you turn off your VPN?

If it happens to all attachments, and it works when the VPN is off, then you'll need to talk to your workplace or VPN provider.

p10n commented 6 months ago

I have a similar problem with the Desktop app on OSX. Images work well on the iOS app. Once I have loaded an image on the iPhone app, then it loads on the desktop app as well if i click on it a second time.

Edit: Actually, for getting the images, it is enough when the Signal app is running on my iPhone and I unlock the iPhone. Then, on the desktop, I just need to click on the blurred image again, and it shows as expected.

(I have to admit my Signal install is via homebrew.)

indutny-signal commented 6 months ago

@p10n Sorry about that. Could you provide debug logs from both your phone/desktop next time this happens? Thanks!

babata31 commented 5 months ago

I have exactly the same problem since the last update of Signal App. I don't use VPN.
And lastly today I am unable to send any messages (they are blocked) if prior I tried to send an image on windows app. Is there any solution?

jamiebuilds-signal commented 5 months ago

@babata31 Could you retry it then provide debuglogs from both your phone and desktop devices?

https://support.signal.org/hc/en-us/articles/360007318591-Debug-Logs-and-Crash-Reports

jestranho commented 4 months ago

app.log

I'm having the same issue, it started yesterday when I tried to send a link to a video, and it is continuing today when trying to send images. It works to send from my phone, but not from my desktop.

Here are the logs from when I tried to download the image on my desktop app (full logs attached):

{"level":30,"time":"2024-05-10T17:44:05.243Z","msg":"NotificationService: clearing notification and requesting an update"}
{"level":30,"time":"2024-05-10T17:44:05.247Z","msg":"markConversationRead([REDACTED]d3a ([REDACTED]f76)) {\"newestSentAt\":1715361714926,\"newestUnreadAt\":1714177280187,\"unreadMessages\":0,\"unreadReactions\":0}"}
{"level":30,"time":"2024-05-10T17:44:05.345Z","msg":"queueAttachmentDownloads([REDACTED]1f0.1 1715361714926}): Queueing 1 attachment downloads"}
{"level":30,"time":"2024-05-10T17:44:05.345Z","msg":"queueAttachmentDownloads([REDACTED]1f0.1 1715361714926}): Queueing 1 normal attachment downloads"}
{"level":30,"time":"2024-05-10T17:44:05.348Z","msg":"AttachmentDownloadManager/addJob(1715361714926.attachment.[REDACTED]VE=): starting job immediately"}
{"level":30,"time":"2024-05-10T17:44:05.348Z","msg":"AttachmentDownloadManager/startJob(1715361714926.attachment.[REDACTED]VE=): starting job"}
{"level":30,"time":"2024-05-10T17:44:05.348Z","msg":"queueAttachmentDownloads([REDACTED]1f0.1 1715361714926}): Queued 1 total attachment downloads"}
{"level":30,"time":"2024-05-10T17:44:05.355Z","msg":"AttachmentDownloadManager/runDownloadAttachmentJob/1715361714926.attachment.[REDACTED]VE=: Starting job"}
{"level":30,"time":"2024-05-10T17:44:05.355Z","msg":"AttachmentDownloadManager/runDownloadJobInner(1715361714926.attachment.[REDACTED]VE=): starting"}
{"level":30,"time":"2024-05-10T17:44:05.355Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw"}
{"level":30,"time":"2024-05-10T17:44:05.355Z","msg":"Cycling agent for type undefined-auth"}
{"level":50,"time":"2024-05-10T17:44:05.952Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw 0 Error"}
{"level":30,"time":"2024-05-10T17:44:06.253Z","msg":"show window"}
{"level":30,"time":"2024-05-10T17:44:06.253Z","msg":"NotificationService not updating notifications. Notifications are enabled; app is focused; there is no notification data"}
{"level":30,"time":"2024-05-10T17:44:06.370Z","msg":"checkExpiringMessages: checking for expiring messages"}
{"level":30,"time":"2024-05-10T17:44:06.374Z","msg":"checkExpiringMessages: found no messages to expire"}
{"level":30,"time":"2024-05-10T17:44:06.954Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw"}
{"level":50,"time":"2024-05-10T17:44:07.483Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw 0 Error"}
{"level":30,"time":"2024-05-10T17:44:08.487Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw"}
{"level":50,"time":"2024-05-10T17:44:09.021Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw 0 Error"}
{"level":50,"time":"2024-05-10T17:44:09.023Z","msg":"AttachmentDownloadManager/runDownloadAttachmentJob/1715361714926.attachment.[REDACTED]VE=: Failed to download attachment, attempt 0: HTTPError: promiseAjax catch; code: 0\n    at makeHTTPError ([REDACTED]\\resources\\app.asar\\preload.bundle.js:90:951)\n    at _promiseAjax ([REDACTED]\\resources\\app.asar\\preload.bundle.js:90:19)\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n    at async _retryAjax ([REDACTED]\\resources\\app.asar\\preload.bundle.js:90:696)\n    at async Object.oy [as getAttachmentV2] ([REDACTED]\\resources\\app.asar\\preload.bundle.js:91:1830)\n    at async downloadAttachmentV2 ([REDACTED]\\resources\\app.asar\\preload.bundle.js:91:444624)\n    at async downloadAttachment ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:177007)\n    at async runDownloadAttachmentJobInner ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:181001)\n    at async KC.runDownloadAttachmentJob [as runJob] ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:179910)\n    at async KC.startJob ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:184742)\nOriginal stack:\nFetchError: request to https://cdn2.signal.org/attachments/lNoNLRoPx5ZZX84x7fkw failed, reason: read ECONNRESET\n    at ClientRequest.<anonymous> ([REDACTED]\\resources\\app.asar\\node_modules\\node-fetch\\lib\\index.js:1503:11)\n    at ClientRequest.emit (node:events:514:28)\n    at _destroy (node:_http_client:875:13)\n    at onSocketNT (node:_http_client:895:5)\n    at process.processTicksAndRejections (node:internal/process/task_queues:83:21)\nInitial stack:\nError\n    at _outerAjax ([REDACTED]\\resources\\app.asar\\preload.bundle.js:90:867)\n    at Object.oy [as getAttachmentV2] ([REDACTED]\\resources\\app.asar\\preload.bundle.js:91:1836)\n    at downloadAttachmentV2 ([REDACTED]\\resources\\app.asar\\preload.bundle.js:91:444632)\n    at downloadAttachment ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:177013)\n    at runDownloadAttachmentJobInner ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:181007)\n    at async KC.runDownloadAttachmentJob [as runJob] ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:179910)\n    at async KC.startJob ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:184742)\nCaused by: undefined"}
{"level":30,"time":"2024-05-10T17:44:09.040Z","msg":"AttachmentDownloadManager/startJob(1715361714926.attachment.[REDACTED]VE=): job completed with status: retry"}
{"level":30,"time":"2024-05-10T17:44:09.044Z","msg":"AttachmentDownloadManager/startJob(1715361714926.attachment.[REDACTED]VE=): starting job"}
{"level":30,"time":"2024-05-10T17:44:09.048Z","msg":"AttachmentDownloadManager/runDownloadAttachmentJob/1715361714926.attachment.[REDACTED]VE=: Starting job"}
{"level":30,"time":"2024-05-10T17:44:09.048Z","msg":"AttachmentDownloadManager/runDownloadJobInner(1715361714926.attachment.[REDACTED]VE=): starting"}
{"level":30,"time":"2024-05-10T17:44:09.048Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw"}
{"level":50,"time":"2024-05-10T17:44:09.571Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw 0 Error"}
{"level":30,"time":"2024-05-10T17:44:10.053Z","msg":"checkExpiringMessages: checking for expiring messages"}
{"level":30,"time":"2024-05-10T17:44:10.057Z","msg":"checkExpiringMessages: found no messages to expire"}
{"level":30,"time":"2024-05-10T17:44:10.587Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw"}
{"level":50,"time":"2024-05-10T17:44:11.119Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw 0 Error"}
{"level":30,"time":"2024-05-10T17:44:12.120Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw"}
{"level":50,"time":"2024-05-10T17:44:12.655Z","msg":"GET (REST) https://cdn2.signal.org/attachments/[REDACTED]fkw 0 Error"}
{"level":50,"time":"2024-05-10T17:44:12.656Z","msg":"AttachmentDownloadManager/runDownloadAttachmentJob/1715361714926.attachment.[REDACTED]VE=: Failed to download attachment, attempt 1: HTTPError: promiseAjax catch; code: 0\n    at makeHTTPError ([REDACTED]\\resources\\app.asar\\preload.bundle.js:90:951)\n    at _promiseAjax ([REDACTED]\\resources\\app.asar\\preload.bundle.js:90:19)\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n    at async _retryAjax ([REDACTED]\\resources\\app.asar\\preload.bundle.js:90:696)\n    at async Object.oy [as getAttachmentV2] ([REDACTED]\\resources\\app.asar\\preload.bundle.js:91:1830)\n    at async downloadAttachmentV2 ([REDACTED]\\resources\\app.asar\\preload.bundle.js:91:444624)\n    at async downloadAttachment ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:177007)\n    at async runDownloadAttachmentJobInner ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:181001)\n    at async KC.runDownloadAttachmentJob [as runJob] ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:179910)\n    at async KC.startJob ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:184742)\nOriginal stack:\nFetchError: request to https://cdn2.signal.org/attachments/lNoNLRoPx5ZZX84x7fkw failed, reason: read ECONNRESET\n    at ClientRequest.<anonymous> ([REDACTED]\\resources\\app.asar\\node_modules\\node-fetch\\lib\\index.js:1503:11)\n    at ClientRequest.emit (node:events:514:28)\n    at _destroy (node:_http_client:875:13)\n    at onSocketNT (node:_http_client:895:5)\n    at process.processTicksAndRejections (node:internal/process/task_queues:83:21)\nInitial stack:\nError\n    at _outerAjax ([REDACTED]\\resources\\app.asar\\preload.bundle.js:90:867)\n    at Object.oy [as getAttachmentV2] ([REDACTED]\\resources\\app.asar\\preload.bundle.js:91:1836)\n    at downloadAttachmentV2 ([REDACTED]\\resources\\app.asar\\preload.bundle.js:91:444632)\n    at downloadAttachment ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:177013)\n    at runDownloadAttachmentJobInner ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:181007)\n    at async KC.runDownloadAttachmentJob [as runJob] ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:179910)\n    at async KC.startJob ([REDACTED]\\resources\\app.asar\\preload.bundle.js:103:184742)\nCaused by: undefined"}
{"level":30,"time":"2024-05-10T17:44:12.672Z","msg":"AttachmentDownloadManager/startJob(1715361714926.attachment.[REDACTED]VE=): job completed with status: retry"}
{"level":30,"time":"2024-05-10T17:44:13.675Z","msg":"checkExpiringMessages: checking for expiring messages"}
{"level":30,"time":"2024-05-10T17:44:13.676Z","msg":"checkExpiringMessages: found no messages to expire"}