[X] I have searched searched open and closed issues for duplicates.
[X] I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.
Overall summary
I noticed today that I cannot contact one of my friends who I was able to message with Signal for many months. Since today the message "This person isn't using Signal" is displayed instead of an input box.
Most peculiar is that my friend still can message me on this conversation. I just cannot respond
This problem is present both on desktop and the linked Android device (there without the error message)
Steps to reproduce
This only happens with one of my contacts. I do not have enough details to produce a scenario.
Expected result
unhindered capability to send a message to an established Signal contact.
Actual result
error message and no capability to send a message to the established Signal contact
Screenshots
No response
Signal version
6.46.0 prod
Operating system
Windows 11
Version of Signal on your phone
6.45.2 (android)
Link to debug log
https://chat.signal.org/v1/profile/[REDACTED]09f/[REDACTED]bca/[REDACTED]d06?credentialType=expiringProfileKey (unauth)
INFO 2024-02-04T10:52:03.401Z storageService.process(5918): dropped keys=[] count=0
INFO 2024-02-04T10:52:03.401Z storageService.process(5918): unknown records=[] count=0
INFO 2024-02-04T10:52:03.411Z storageService.process(5918): error records=[] count=0
INFO 2024-02-04T10:52:03.421Z storageService.process(5918): pending deletes=[] count=0
INFO 2024-02-04T10:52:03.433Z storageService.process(5918): conflictCount=0
INFO 2024-02-04T10:52:03.433Z storageService.sync: updated to version=5918 conflicts=0
INFO 2024-02-04T10:52:03.444Z storageService.sync: complete
ERROR 2024-02-04T10:52:03.638Z GET (WS) https://chat.signal.org/v1/profile/[REDACTED]09f/[REDACTED]bca/[REDACTED]d06?credentialType=expiringProfileKey (unauth) 401 Error
INFO 2024-02-04T10:52:03.639Z Setting sealedSender to UNKNOWN for conversation [REDACTED]09f ([REDACTED]a26)
INFO 2024-02-04T10:52:03.639Z getProfile: getting unversioned profile for conversation [REDACTED]09f ([REDACTED]a26)
INFO 2024-02-04T10:52:03.639Z GET (WS) https://chat.signal.org/v1/profile/[REDACTED]09f
ERROR 2024-02-04T10:52:03.876Z GET (WS) https://chat.signal.org/v1/profile/[REDACTED]09f 404 Error
INFO 2024-02-04T10:52:03.876Z getProfile: failed to find a profile for [REDACTED]09f ([REDACTED]a26)
WARN 2024-02-04T10:52:03.876Z ConversationModel.removeLastProfile: called for [REDACTED]09f ([REDACTED]a26)
INFO 2024-02-04T10:52:03.876Z getProfile: marking [REDACTED]09f ([REDACTED]a26) as unregistered
INFO 2024-02-04T10:52:03.876Z setUnregistered([REDACTED]09f ([REDACTED]a26)): conversation is now unregistered, timestamp=1707043923876
WARN 2024-02-04T10:52:03.876Z getProfile failure: [REDACTED]09f ([REDACTED]a26) code: 404
INFO 2024-02-04T10:52:04.419Z changedConvoBatcher: deduped 5 into 1
INFO 2024-02-04T10:52:04.731Z NotificationService: clearing notification and requesting an update
INFO 2024-02-04T10:52:04.738Z markConversationRead([REDACTED]09f ([REDACTED]a26)) {"newestSentAt":1707042288947,"newestUnreadAt":1705537096130,"unreadMessages":0,"unreadReactions":0}
INFO 2024-02-04T10:52:05.735Z show window
problem was identified, the other side had an aged signal version on an 9 years old device. after swapping out for a newer one they could upgrade to a newer version of signal, and the problem disappeared.
Using a supported version?
Overall summary
I noticed today that I cannot contact one of my friends who I was able to message with Signal for many months. Since today the message "This person isn't using Signal" is displayed instead of an input box. Most peculiar is that my friend still can message me on this conversation. I just cannot respond This problem is present both on desktop and the linked Android device (there without the error message)
Steps to reproduce
This only happens with one of my contacts. I do not have enough details to produce a scenario.
Expected result
unhindered capability to send a message to an established Signal contact.
Actual result
error message and no capability to send a message to the established Signal contact
Screenshots
No response
Signal version
6.46.0 prod
Operating system
Windows 11
Version of Signal on your phone
6.45.2 (android)
Link to debug log
https://chat.signal.org/v1/profile/[REDACTED]09f/[REDACTED]bca/[REDACTED]d06?credentialType=expiringProfileKey (unauth) INFO 2024-02-04T10:52:03.401Z storageService.process(5918): dropped keys=[] count=0 INFO 2024-02-04T10:52:03.401Z storageService.process(5918): unknown records=[] count=0 INFO 2024-02-04T10:52:03.411Z storageService.process(5918): error records=[] count=0 INFO 2024-02-04T10:52:03.421Z storageService.process(5918): pending deletes=[] count=0 INFO 2024-02-04T10:52:03.433Z storageService.process(5918): conflictCount=0 INFO 2024-02-04T10:52:03.433Z storageService.sync: updated to version=5918 conflicts=0 INFO 2024-02-04T10:52:03.444Z storageService.sync: complete ERROR 2024-02-04T10:52:03.638Z GET (WS) https://chat.signal.org/v1/profile/[REDACTED]09f/[REDACTED]bca/[REDACTED]d06?credentialType=expiringProfileKey (unauth) 401 Error INFO 2024-02-04T10:52:03.639Z Setting sealedSender to UNKNOWN for conversation [REDACTED]09f ([REDACTED]a26) INFO 2024-02-04T10:52:03.639Z getProfile: getting unversioned profile for conversation [REDACTED]09f ([REDACTED]a26) INFO 2024-02-04T10:52:03.639Z GET (WS) https://chat.signal.org/v1/profile/[REDACTED]09f ERROR 2024-02-04T10:52:03.876Z GET (WS) https://chat.signal.org/v1/profile/[REDACTED]09f 404 Error INFO 2024-02-04T10:52:03.876Z getProfile: failed to find a profile for [REDACTED]09f ([REDACTED]a26) WARN 2024-02-04T10:52:03.876Z ConversationModel.removeLastProfile: called for [REDACTED]09f ([REDACTED]a26) INFO 2024-02-04T10:52:03.876Z getProfile: marking [REDACTED]09f ([REDACTED]a26) as unregistered INFO 2024-02-04T10:52:03.876Z setUnregistered([REDACTED]09f ([REDACTED]a26)): conversation is now unregistered, timestamp=1707043923876 WARN 2024-02-04T10:52:03.876Z getProfile failure: [REDACTED]09f ([REDACTED]a26) code: 404 INFO 2024-02-04T10:52:04.419Z changedConvoBatcher: deduped 5 into 1 INFO 2024-02-04T10:52:04.731Z NotificationService: clearing notification and requesting an update INFO 2024-02-04T10:52:04.738Z markConversationRead([REDACTED]09f ([REDACTED]a26)) {"newestSentAt":1707042288947,"newestUnreadAt":1705537096130,"unreadMessages":0,"unreadReactions":0} INFO 2024-02-04T10:52:05.735Z show window