search

signalapp / Signal-Desktop

A private messenger for Windows, macOS, and Linux.
https://signal.org/download
GNU Affero General Public License v3.0
14.55k stars 2.64k forks source link

Signal is misbehaving in weird ways #6851

Closed liori closed 3 months ago

liori commented 5 months ago

Using a supported version?

Overall summary

Signal desktop (7.4.0 from a Debian package) stopped showing new messages, doesn't show delivery notifications (yet I verified with another user that messages are delivered), and displays This person isn't using Signal in the Note to Self conversation. Signal Android (7.2.4) also says Send failed, tap for unsecured fallback (yet I verified with another user that messages are delivered).

Steps to reproduce

  1. Open Note to Self

Expected result

Can type a note to myself.

Actual result

Observe the This person isn't using Signal message.

Screenshots

No response

Signal version

7.4.0

Operating system

Debian Bookworm

Version of Signal on your phone

7.2.4

Link to debug log

https://debuglogs.org/desktop/7.4.0/aa8d29c11988e9de2367a72c4fbde0e6328835694e3cf8ba49a60d673e00e819.gz https://debuglogs.org/android/7.2.4/fd3201b914980ca794ec16327573bc5bc083a44a2b3050a72f80b6f3fe390f5c

trevor-signal commented 5 months ago

Hi @liori, sorry for these difficulties. It looks like your account has ended up in a pretty unusual state, starting around 2024-04-02. We're checking with our teams internally to try to identify the cause.

greyson-signal commented 5 months ago

@liori Can you email support@signal.org and include a link to this github issue? We'll need to ask some follow-up questions to try to figure out how your account got into this state. Thank you!

digital-shokunin commented 3 months ago

I am having an unusual issue where messages I've sending from the desktop client are visible on other desktop clients but are not visible on the phone or to the recipient.

digital-shokunin commented 3 months ago

It appears to just be the case with large messages. (in this case, a zoom invite).

trevor-signal commented 3 months ago

@digital-shokunin can you share debug logs and the sent timestamp (via "Info" in the menu next to the message) of the message not showing up on other devices? And can you say more about the message (character count, does it have a link preview, etc.)?

digital-shokunin commented 3 months ago

The issue seems to have resolved itself after updates to my phone and desktop clients.

Unfortunately, I was too busy to try and figure out how to collect the debug logs from all my devices.

scottnonnenberg-signal commented 3 months ago

We believe that the original issue, resulting in "This person isn't using Signal" notifications, is fixed. I'm going to close this.