Open charmingcamo opened 2 months ago
Hi @charmingcamo, thanks for the report and sorry for this issue. It looks like on Desktop we're seeing 20-50% packet loss on incoming audio which would explain the poor quality. From the Android logs it looks like the calls were connected over a cellular network -- do you mind double-checking for us that both devices were connected to the same network?
Hi @trevor-signal ,
my apologies for the delay on my end; I've fallen ill and it's been quite a few rough days.
Anyways, yes I can confirm that this was in the same network, because I've used the hot spot of my phone (5G network) for the laptop which I used to make the first call. I disabled the VPN for both calls to ensure, this is not a factor.
I can perform more tests with other connections (and especially WiFi and/or Ethernet) at the end of this week or beginning of the next week. I will post updates here, as soon as I have news.
Cheers
Using a supported version?
Overall summary
Please Note: This is not a package / build issue! I know Arch Linux is not officially supported, but I still wanted to get this out there and provide logs, help testing and get to the bottom of this to help other users. I apologize in advance, if this is an inappropriate place to report this. This seems similar to https://github.com/signalapp/Signal-Desktop/issues/5819 which went cold.
Description of the issue
Last time stamp on Signal-Desktop when the issue happened: April, 4th 2024, 11:05 -> I called the same person back via my smartphone over Signal one minute later (11:06) and had no issue. I attached the link for debug log from Android also.
Full Debug Log (Linux desktop app)
Signal_debuglog.txt
Setup
Internet bandwidth is about 300MBit/s download, 50MBit/s upload Arch Linux, 6.6.24-1-lts Gnome Desktop + Wayland Memory: 64GB AMD Ryzen 7 7040 Series
Steps to reproduce
Expected result
Clear audio communication without interruptions, given a there is a stable and fast internet connection.
Actual result
Jitter and stutter when the called party speaks as if the connection wasn't stable or too slow (although speed tests say otherwise).
Screenshots
No response
Signal version
7.5.0 beta1
Operating system
Arch Linux (6.6.24-lts)
Version of Signal on your phone
7.3.0
Link to debug log
https://debuglogs.org/android/7.3.0/dc1e53e9d608609e488d1dd67b1df9feac6937c05453f4668e3d0490d84d8aa8