signalapp / Signal-Desktop

A private messenger for Windows, macOS, and Linux.
https://signal.org/download
GNU Affero General Public License v3.0
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Signal Desktop loses connection with phone after unlocking #6932

Open jerry1970 opened 2 months ago

jerry1970 commented 2 months ago

Using a supported version?

Overall summary

When I lock my laptop and unlock it again, Signal Desktop has lost connection to the phone. No messages are ever found, even when someone sends me a message that I receive on the phone. I can type a message but it gets one outlined checkmark and it is never sent. (I first thought it happened after I left the house with my phone so the phone was no longer on the same network, but now the phone did not leave the house so the one thing left is the lock screen.)

I have to kill the process and restart Signal Desktop and then it will be as normal.

I am on Ubuntu 22.04.4 LTS with Signal Desktop 7.14.0 amd64.

A Quit option in Signal would be nice. Closing the app is not good enough for the restart.

Any thoughts?

Steps to reproduce

  1. send anything with Signal on Android or Signal Desktop
  2. Lock PC
  3. Unlock PC
  4. send anything with Signal on Android works, send and receive on Signal Desktop does not work

Expected result

I can use Signal Desktop to send and receive

Actual result

I have to kill the Signal process and re-start Signal Desktop

Screenshots

No response

Signal version

7.14.0

Operating system

Ubuntu 22.04.4 LTS

Version of Signal on your phone

7.9.6

Link to debug log

No response

jamiebuilds-signal commented 2 months ago

We need debuglogs from both of your desktop and android devices in order to debug this: https://support.signal.org/hc/en-us/articles/360007318591-Debug-Logs-and-Crash-Reports

Could you please reproduce the issue then get debuglogs from each of them?

fnevgeny commented 1 month ago

Likely it's the same as #6103