signalapp / Signal-Desktop

A private messenger for Windows, macOS, and Linux.
https://signal.org/download
GNU Affero General Public License v3.0
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Messages not received #6991

Open NightmareBlocks opened 2 weeks ago

NightmareBlocks commented 2 weeks ago

Using a supported version?

Overall summary

Others and I sent messages, and some of those are only displayed on my phone.

Steps to reproduce

1 Turn off a PC (Device B, User A). 2 Goto a Chat with a mobile device (Device A, User A) and send a message. 3 Turn on the PC and check Signal. Note: The same error occurs when the PC belongs to user B in the chat.

Expected result

The message should be received.

Actual result

The message wasn't displayed.

Screenshots

No response

Signal version

7.21.0

Operating system

Windows 11

Version of Signal on your phone

7.14.1

Link to debug log

No response

trevor-signal commented 2 weeks ago

Hi @NightmareBlocks , sorry this is happening! To find out what's going on, could you share a debug log from your desktop (https://support.signal.org/hc/en-us/articles/360007318591-Debug-Logs-and-Crash-Reports#desktop_debug)?

We'll also need the sent timestamps of messages that were sent from your phone but not received from your desktop; you can find those on Signal Android by long pressing on a message, tapping "Info", and then long pressing on the "Sent" time, which will copy the timestamp (e.g. 1724278913471) to your clipboard. Thank you!