Can't download files

[stemy2]

Using a supported version?

• [X] I have searched searched open and closed issues for duplicates.
• [X] I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Overall summary

I received some files via signal, but i'm unable to download them.

Steps to reproduce

1. Open a chat
2. find the file
3. click on download
4. Select the destination folder
5. Click on save

Expected result

The file is downloaded.

Actual result

Nothing happens, not even a confirmation message.

Screenshots

No response

Signal version

7.21.0

Operating system

Kubuntu 24.04

Version of Signal on your phone

No response

Link to debug log

No response

[trevor-signal]

@stemy2 I'm sorry that's happening; can you share debug logs? Have you noticed any pattern in terms of which attachments are affected (e.g. images vs files), or is it all of them?

[stemy2]

The logs It happens with any file type.

[crappycrypto]

I tried downloading signal desktop for macos from the official site and the download keeps failing. I tried under windows (edge), macos (safari) and on ios (safari). But in all cases the download starts fast and stops at a certain point. After stopping the connection simply times out and the download fails. Retrying gives the same error.

[trevor-signal]

@stemy2 Thanks -- this is likely a duplicate of https://github.com/signalapp/Signal-Desktop/issues/6912; there is a workaround in that thread that may help in the short term.

[trevor-signal]

I tried downloading signal desktop for macos from the official site and the download keeps failing. I tried under windows (edge), macos (safari) and on ios (safari). But in all cases the download starts fast and stops at a certain point. After stopping the connection simply times out and the download fails. Retrying gives the same error.

Hi, your issue sounds unrelated and possibly related to network issues. If you're still having the problem, please open up a new issue. Thanks!