Open daniel-ayers opened 3 days ago
For the benefit of any others who experience this type of problem, the orphaned Start Menu item can be removed using this procedure:
Can you if it is still visible in the apps folder? Press Win + R then enter Shell:AppsFolder
If it is, right-click on it then select uninstall. If you see that it is a blank icon, right-click on it then select Open file location and then delete it from the folder.
Credit: Paulo GM on Microsoft Answers
Using a supported version?
Overall summary
While apparently attempting an automatic update, Signal Desktop (Windows 11) crashed resulting in the app no longer being installed (however a non-functional Start Menu entry was left behind).
Windows event log shows five crashes of old-uninstaller.exe (version 7.28.0.0) about 2-3 seconds apart.
Exception code and fault offset are the same for all five crashes.
OS Details:
Edition Windows 11 Enterprise Version 24H2 Installed on 16/10/2024 OS build 26100.2033 Experience Windows Feature Experience Pack 1000.26100.23.0
Steps to reproduce
Expected result
App is updated in background.
Actual result
Update process crashes. App is no longer installed (except for non-functional Start Menu entry left behind).
Screenshots
No response
Signal version
7.28.0
Operating system
Windows 11 24H2 26100.2033
Version of Signal on your phone
7.32 (384)
Link to debug log
No response
Note: Edited by OP to fix typo: "aout" -> "about".