signalapp / Signal-Desktop

A private messenger for Windows, macOS, and Linux.
https://signal.org/download
GNU Affero General Public License v3.0
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Auto update (old-uninstaller.exe) crash on Windows #7053

Open daniel-ayers opened 3 days ago

daniel-ayers commented 3 days ago

Using a supported version?

Overall summary

While apparently attempting an automatic update, Signal Desktop (Windows 11) crashed resulting in the app no longer being installed (however a non-functional Start Menu entry was left behind).

Windows event log shows five crashes of old-uninstaller.exe (version 7.28.0.0) about 2-3 seconds apart.

Faulting application name: old-uninstaller.exe, version: 7.28.0.0, time stamp: 0x5c157f86
Faulting module name: ntdll.dll, version: 10.0.26100.2033, time stamp: 0xc415c4aa
Exception code: 0xc0000374
Fault offset: 0x000f9c3f
Faulting process id: 0x3558
Faulting application start time: 0x1DB1FFAF285BC87
Faulting application path: C:\Users\<USERNAME>\AppData\Local\Temp\nsq133.tmp\old-uninstaller.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 76758f52-0461-42de-b247-50621d80546e
Faulting package full name: 
Faulting package-relative application ID: 

Exception code and fault offset are the same for all five crashes.

OS Details:

Edition Windows 11 Enterprise Version 24H2 Installed on ‎16/‎10/‎2024 OS build 26100.2033 Experience Windows Feature Experience Pack 1000.26100.23.0

Steps to reproduce

  1. Do nothing, the problem happens in the background.
  2. Come to your computer and notice that there is an error dialog.
  3. Note that Signal is no longer installed.

Expected result

App is updated in background.

Actual result

Update process crashes. App is no longer installed (except for non-functional Start Menu entry left behind).

Screenshots

No response

Signal version

7.28.0

Operating system

Windows 11 24H2 26100.2033

Version of Signal on your phone

7.32 (384)

Link to debug log

No response

Note: Edited by OP to fix typo: "aout" -> "about".

daniel-ayers commented 2 days ago

For the benefit of any others who experience this type of problem, the orphaned Start Menu item can be removed using this procedure:

Can you if it is still visible in the apps folder? Press Win + R then enter Shell:AppsFolder

If it is, right-click on it then select uninstall. If you see that it is a blank icon, right-click on it then select Open file location and then delete it from the folder.

Credit: Paulo GM on Microsoft Answers