signalapp / Signal-Desktop

A private messenger for Windows, macOS, and Linux.
https://signal.org/download
GNU Affero General Public License v3.0
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Sometimes messages don't get send #7085

Open dataprolet opened 6 days ago

dataprolet commented 6 days ago

Using a supported version?

Overall summary

While using Signal-Desktop at some point the application is not sending messages anymore or rather takes extremely long (multiple minutes) for sending a message. Receiving messages works fine though. As random as the issue occurs it also solves itself.

EDIT: This is neither related so suspend/resume as in #7041 and #6103 nor to leaving the system running for a long time as in #6577.

Steps to reproduce

It's hard to reproduce because it seems to be random when the issue occurs. At one point I can send messages just fine and the next message doesn't get send.

Expected result

Well, messages should be sent immediately.

Actual result

Messages take multiple minutes to get send.

Screenshots

No response

Signal version

7.33.0

Operating system

Arch Linux

Version of Signal on your phone

7.23.1

Link to debug log

No response

ayumi-signal commented 3 days ago

Sorry this is happening for you, but more debug info is needed to help us track this down.

The next time this happens, can you please generate a debug log (Menu -> View -> Debug Log) and find the stuck message's timestamp (hover over the message, click triple dot menu -> Info -> copy Sent timestamp) then share these 2 things? Alternatively you can also send a message with these items to Signal Support support@signal.org. Thanks!