Desktop app is not working

signalapp / Signal-Desktop

A private messenger for Windows, macOS, and Linux.

https://signal.org/download

GNU Affero General Public License v3.0

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Desktop app is not working #7093

Open TechSuppt2020 opened 1 day ago

TechSuppt2020 commented 1 day ago

Using a supported version?

[X] I have searched searched open and closed issues for duplicates.
[X] I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Overall summary

Messages are not sending

Steps to reproduce

Signal_9mEvfnybFd

Expected result

Message to be sent

Actual result

Message are not sending

Screenshots

No response

Signal version

7.31.0

Operating system

Windows 10

Version of Signal on your phone

No response

Link to debug log

debuglog.txt

ayumi-signal commented 1 day ago

Hi, sorry this is happening. Based on the debug log looks like your app cannot connect. Has it worked previously, and did anything change with your network connection?

Also worth testing if the beta is working for you. https://support.signal.org/hc/en-us/articles/360007318471-Signal-Beta

TechSuppt2020 commented 21 hours ago

yes, it has been working before. on the same network mobile app is working good. also tried beta version but not working as well

ayumi-signal commented 17 hours ago

@TechSuppt2020 Thanks for the additional info. Can you clarify: has the Desktop app worked before previously and if so what version?