No Contacts Sync with Signal Desktop

signalapp / Signal-iOS

A private messenger for iOS.

https://signal.org

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No Contacts Sync with Signal Desktop #3608

Closed Xashyar closed 6 years ago

Xashyar commented 6 years ago

[x] This isn't a feature request or a discussion topic
[x] I am submitting a bug report for existing functionality that does not work as intended
[ ] I have searched open and closed issues for duplicates

Bug description

I've tried linking to Signal Desktop but failed every time, I tested the same Desktop Device with Android and it worked. I've also reported this issue on Signal Desktop: https://github.com/signalapp/Signal-Desktop/issues/2484

Screenshots

Device info

Device: iPad 2

iOS version: 9.3.5

Signal version: 2.26.0

Link to debug log

https://debuglogs.org/8248909b303137749689dc66638fbbfecab0391873102e6ebbf4d3ddf62f33cc.zip Desktop Log: https://debuglogs.org/373e628fd6d6adb128f283e3fdc805aca98e7240be06a58c3139782d9ae34406

michaelkirk-signal commented 6 years ago

To help debug, can you go to Settings/Preferences in Signal desktop and click "Import Now" next to Contacts to see if that works?

Xashyar commented 6 years ago

I Logged out from Desktop and linked again (import failed again) here are the new logs:

https://debuglogs.org/90ce98e232974471e1c5f4dab4318e3ae56a4ecd52b8f6937b4e24dd1051bde9.zip https://debuglogs.org/0cff3d48e250c9ce4d13a21df633bdccaa923d858204e467757a3f9bdc2759b9

NFM-8 commented 6 years ago

I think this is the same issue as #3568 and #3589.

There seems to be more than just contacts and groups not synchronizing, because messages sent from mobile are not delivered to "linked" desktop.

Xashyar commented 6 years ago

@NFM-8 Yes, it's only possible to receive messages from other contacts.

michaelkirk-signal commented 6 years ago

This should be fixed in the 2.28.0 beta. If you'd like to try it, send an email to support@signal.org with the subject "Sign me up for the iOS Beta".

As I understand it, this issue only affected newly linked devices. So if you have an existing device linked which isn't seeing your Signal Contacts / Groups, you'll need to manually import one time via the "Signal Desktop > Preferences/Settings", then click "Import Now" under "Contacts".

After updating, if you still have an issue, please re-open this issue.