Linking Devices failing - Invalid response from serivce

[TheBeaconCrafter]

• [x] I have searched open and closed issues for duplicates
• [x] I am submitting a bug report for existing functionality that does not work as intended
• [x] This isn't a feature request or a discussion topic

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Bug description

I can't link my iPad or any new device (Laptop) to my Signal account. When trying to do so, all I get on my phone is "Invalid response from service". I found a few reports of this issue happening in 2021, see here: https://github.com/signalapp/Signal-Desktop/issues/5529

They changed something in the signal server and that made it working again. Maybe it's a similar issue?

Steps to reproduce

• open Signal on iPad or Laptop
• Scan QR code on iPhone

Actual result: iPhone shows a message saying "Invalid response from service"

Expected result: The devices should pair.

Screenshots

Device info

Device: iPhone 13 + iPad Pro 2017

iOS version: Both on 16.2

Signal version: Both on 6.8.0.10

Link to debug log

https://debuglogs.org/ios/6.8.0/8762dc1cf68c8faf80e92752e1a9bcb2d297675fe040e9c481e0b87f33364c91.zip

[teisho]

Same problem here on my iPhone 12 with iOS 16.3. Let me know if you need more info for debugging.

[TheBeaconCrafter]

Same problem here on my iPhone 12 with iOS 16.3.

Let me know if you need more info for debugging.

So Signal Support told me that there is a maximum of 5 devices per account. Maybe that's the problem for you too?

[teisho]

Ohh! Thanks, that was the Problem. However, a reasonable error message would also be helpful.

[tomofdarkness]

Same problem here on my iPhone 12 with iOS 16.3. Let me know if you need more info for debugging.

So Signal Support told me that there is a maximum of 5 devices per account. Maybe that's the problem for you too?

I have ten linked devices already, so this is demonstrably false... But also I'm having this problem now.

[tomofdarkness]

Same problem here on my iPhone 12 with iOS 16.3. Let me know if you need more info for debugging.

So Signal Support told me that there is a maximum of 5 devices per account. Maybe that's the problem for you too?

I have ten linked devices already, so this is demonstrably false... But also I'm having this problem now.

Ah, ok. so there's a NEW limit of 5 devices. I dropped down below 5 for testing and was able to add this new one, but now I don't have it on one other machine that I'd like to have it on. Why the sudden arbitrary limit?

[EvanHahn-Signal]

@tomofdarkness If you were able to link more than 5 devices, then Signal has a bug.

In the long term, we plan to improve the error message here.

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[stale[bot]]

This issue has been closed due to inactivity.