Custom notification sound does not play if phone was sleeping for a few minutes

tanuva commented 1 year ago

[x] I have searched open and closed issues for duplicates
[x] I am submitting a bug report for existing functionality that does not work as intended
[x] This isn't a feature request or a discussion topic

Bug description

My custom notification sound is not played if a message arrives after my phone was sleeping (locked, screen off) for a few minutes.

Steps to reproduce

Configure a custom notification sound in Signal's notification settings (chosen from files, a plain wav file, about 1.5 seconds long, 230 KB)
Receive a message with the phone locked and sleeping for a few minutes

Actual result: No notification sound is played, yet the screen lights up and shows a notification from Signal.

If I wait for the screen to go dark again and send another message, it arrives silently again.

If I unlock my phone (via Face ID, without doing anything else) and receive another message then, the notification sound is played as expected. If I send another message immediately after the screen goes dark from an unlocked state, the sound is still played. Only after a few minutes it reverts to the failing behaviour again.

Expected result: The notification sound is played together with a notification appearing on screen.

Device info

Device: iPhone 12 mini

iOS version: 14.4

Signal version: 5.6.0.14

Link to debug log

https://debuglogs.org/1565a548a3690e3969b7f9a087fc66738fbe454640fa38497b2ae09752a47ad4.zip

Steps taken:

Enabled debug log
Immediately locked the phone
Waited 2-3 minutes
Received a silent message
Unlocked the phone and submitted the log

tanuva commented 1 year ago

This is in fact a duplicate of #4910 which was closed by stale-bot despite us having made clear that the issue still exists. This issue persists since two years.

stale[bot] commented 1 year ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

tanuva commented 1 year ago

Nope, this is not stale.

Miguel-Signal commented 1 year ago

Could anyone still experiencing this issue please write in to support@signal.org with your debug logs so we can look into this further?

To share a debug log from Signal iOS, tap your profile, Settings, Help, Submit Debug Log, and copy the link.

tanuva commented 1 year ago

Okay, so this is interesting. Believe it or not, my comment yesterday was the first time in two years where I refrained from reproducing the bug before commenting "not stale". Today I fail to reproduce the problem. Even if the phone has been sleeping for a few minutes my custom sound is played. I am baffled.

...and also intrigued. Do you have an idea what it was? Did you fix something? Did Apple fix something?

Edit: Wait. Now I think I reproduced it again. Was I too impatient before? Will try a bit more.

tanuva commented 1 year ago

I had a custom sound configured today and things worked nicely as far as I noticed. So I shall return to my previous state: Do you have an idea what it was? 😅

signalapp / Signal-iOS