signalapp / Signal-iOS

A private messenger for iOS.
https://signal.org
GNU Affero General Public License v3.0
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Couldn't Open Signal #5572

Closed ax-initrd closed 1 year ago

ax-initrd commented 1 year ago

Bug description

Couldn't Open Signal on my iPad. Worked fine a few weeks ago but now it cannot be opened. Meanwhile it does work fine on my iPhone (also has the latest iOS version), as well as on my Desktop (Win10). I tried to delete the Signal app (including all app-data under settings/iPad storage) and then reinstall Signal, but still the same results. Also tried to restart the iPad multiple times and then reinstall the Signal app - same results. I have the latest iOS version and latest Signal app from AppStore. Also tried to unlink my iPad from within the Signal app on my iPhone - this also made no difference at all.

Steps to reproduce

Actual result: Signal cannot be opened - see attached screenshot

Expected result: Signal should open.

Screenshots

9C678710-F2DD-402F-BAB0-BFE2D5104B03

Device info

Device: iPad Pro 12.9 / 5th gen

iOS version: 16.4

Signal version: latest from appstore

Link to debug log

3278bee6e0533a1b7e3076fa747e9f3af201830c48318d8ca67a7fadb0a6816a.zip

Miguel-Signal commented 1 year ago

Hi @ax-initrd, it would be great if you could copy the link to your debug log and paste it into the contact us form so we can look into the crash further.

https://support.signal.org/hc/en-us/requests/new