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signalapp / Signal-iOS

A private messenger for iOS.
https://signal.org
GNU Affero General Public License v3.0
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Uncancelable donation #5636

Open diniscorreia opened 1 year ago

diniscorreia commented 1 year ago

Bug description

A donation no longer shows up on the Donate to Signal screen if a payment fails — however, the actual recurring payment isn't cancelled and will be made again on the following billing cycle, with no way to cancel it.

I'm now actually being charged twice for donations with no way to cancel. I had set up my original donation with a card which, at one point, had no funds for the payment to be made. Since the active donation no longer appeared on that screen, I went ahead and made a new donation, with a new card. However, on the next billing cycle, both my cards were charged.

I've emailed support but got no response (which is not a bug, but definitely not the best look for when the actual issue is about payments and money).

Steps to reproduce

Actual result: The card will be charged, even though the active donation doesn't appear on the app. There's no way to cancel that donation

Expected result: Card shouldn't be charged and/or I should still be able to cancel that donation.

Device info

Device: iPhone 11

iOS version: 16.5.1

Signal version: 6.34.0.10

lutoma commented 1 year ago

I have the exact same issue (but I don’t think I’ve ever had a payment fail, it just broke on its own) and when I sent a support request about this one year ago they just ignored it, so don’t hold your breath about this getting fixed …

Miguel-Signal commented 1 year ago

Hi @diniscorreia @lutoma

Could you please can you please update to the latest version of Signal then send a link to your debug logs over to support@signal.org and reference this ticket?

To share a debug log from Signal iOS, tap your profile Profile Avatar, Settings, Help, Submit Debug Log, Copy Link.

diniscorreia commented 1 year ago

@Miguel-Signal Sent! Thank you.

Miguel-Signal commented 1 year ago

@diniscorreia Thanks for reporting this, you should not expect to be double-charged again but please feel free to let us know if you do.

aminnaggar commented 1 year ago

I'm facing the same issue through a different path.

My iPhone was on a Canadian App Store, once I moved to the states and switched stores I no longer can see the "Manage Subscription". I'm still getting charged monthly on my Canadian card with no way to switch billing info, or cancel.

Miguel-Signal commented 1 year ago

Hi @aminnaggar

Could you please send a link to your debug logs over to support@signal.org and reference this Github ticket?

To share a debug log from Signal iOS, tap your profile Profile Avatar, Settings, Help, Submit Debug Log, Copy Link.

SteveBidenko commented 10 months ago

I'm also waiting for resolving this issue. I also can not cancel my subscription. I will send my debug log and reference to this ticket. Please, fix this issue. Thanks in advance.

balupton commented 7 months ago

Same deal, currently uncancelable, and seems the last scheduled payment never went through despite subscription appearing active: https://community.signalusers.org/t/signal-ios-has-no-option-to-cancel-monthly-donation/58928?u=balupton

I also recall that a while back I change the currency I wanted to be billed in, and it ended up duplicating charges for a few months, not sure what I did to resolve that as it was a year or more ago.

dustinfreeman commented 6 months ago

+1

I am on the latest version of the iOS app, and have been paying a monthly donation for over a year. My credit card was updated recently, and the old one cancelled. I see no option in the app to change the credit card, or to cancel my monthly subscription to re-enter my info.

Miguel-Signal commented 6 months ago

@balupton @dustinfreeman Could you also send a link to your debug logs over to support@signal.org and reference this Github ticket?

To share a debug log from Signal iOS, tap your profile Profile Avatar, Settings, Help, Submit Debug Log, Copy Link.

balupton commented 6 months ago

It ended up resolving itself for me after another month or so (I believe I cancelled the card it used, so I guess it realised it at some point a month or two later)

image

johndball commented 6 days ago

On Signal iOS, the option to cancel a subscription does not exist and conflicts with the Signal documentation, found here: https://support.signal.org/hc/en-us/articles/360031949872-Donor-FAQs#cancel. There is no "manage subscription" option. There is an identical Android issue on this thread: https://github.com/signalapp/Signal-Android/issues/13632

Any potential future fixes to add manage subscription back to the Signal app on iOS?

*I searched for other subscription-related cancellation issues for expired cards and only came up with this thread in iOS. Instead of starting a new thread, I decided to post to this seeing as it was the only one in search results.