Push Notifications don't work on iPhone12 Pro

Karmox commented 7 months ago

[X] I have searched open and closed issues for duplicates
[X] I am submitting a bug report for existing functionality that does not work as intended
[X] This isn't a feature request or a discussion topic

Push Notifications don't work on iPhone12 Pro when not having the App open

Steps to reproduce

Give the app notification permissions on the iPhone
Give app permissions to run in background on the iPhone
Turn off Battery-Save-Mode on the iPhone
Send a message from another phone to the iPhone

Actual result: The iPhone doesn't get a push notification. On the sender phone also only one checkmark appears under the message. When opening the Signal App on the iPhone the push notification is appearing. When pressing the Renew-Push-Registration in the Signal App and having it open in the Background everything works as expected some minutes and then after doing other stuff it doesn't.

Expected result: A push notification on the iPhone should appear without opening the app first

Device info

Device: iPhone 12 Pro

iOS version: 16.6.1

Signal version: 6.49.0.8

Link to debug log

https://debuglogs.org/ios/6.49.0/737941eb5f92018ff87a7779b6315ff545c82ede2f65695071cac4c668cc251d.zip

Miguel-Signal commented 7 months ago

Hi @Karmox, could you please email us at support@signal.org and reference this Github ticket?

Thanks!

0xBADEAFFE commented 7 months ago

I have the same problem with an iPhone 13 Pro.

vnj0x61 commented 7 months ago

I have the same problem with an iPhone 13 Pro.

Can you please provide more info? :)

Device info Device: iPhone 13 Pro

iOS version:

Signal version:

NinjaCheetah commented 7 months ago

Having the same problem!

Device: iPhone 15 Pro

iOS Version: 17.2db3

Signal Version: 6.49.0.8

I do get some push notifications but they're very inconsistent. Throughout today I got 2 push notifications and missed somewhere in the area of 10 until the app was opened.

Beyond that, I've confirmed the same behavior as described with my gf. She says that the messages just show up as sent, not delivered until I open the app, the both checkmarks appear and I get the notification.

0xBADEAFFE commented 7 months ago

I have the same problem with an iPhone 13 Pro.

Can you please provide more info? :)

Device info Device: iPhone 13 Pro

iOS version:

Signal version:

Of course, here are the requested informations.

Device info

Device: iPhone 13 Pro
iOS version: 17.1.1
Signal version: 6.49.0.8

random-zsh commented 7 months ago

Having a similar issue on iPhone 14 Pro and Apple Watch, yet for me it's more intermittent. Typically, notifications show up on the iPhone, but they seldom do on the Apple Watch. I've attempted toggling all notification settings off and on, but without success. I have the same notification setting for other messaging apps, and the notifications appear both on the iPhone and the watch. I'm hesitant to reinstall the app since it seems I could lose the chat history in the process.

The notification is visible when I check the notification history, but the "beep" sound and vibration is not triggered when the notification arrives. I have the exact same notification settings for WhatsApp and Messenger and they work fine.

Device info:

Device: iPhone 14 Pro
iOS version: 17.1.1
Signal version: 6.50.0.13

--

Device: Apple Watch Ultra (2022)(A2684)
watchOS version: 10.1.1

pjolt commented 7 months ago

Also having issue with notifications and messages not arriving until Signal is opened on a 13 Pro. I see that messages sent to it only get one checkmark until Signal is opened and only then does it change to two. Signal >Settings >Notifications >Re-register push notifications does not solve this. Hopefully adding mine here is ok, if not let me know and i´ll open a new issue.

Device: iPhone 13 Pro iOS version: 17.1.1 (21B91) Signal version: 6.50.0.13

https://debuglogs.org/ios/6.50.0/96bc54daffef76514dc29362d89ba68e6b7b98215ef8182e942b7c8b812c4a65.zip

Device used in testing/getting these logs does not have this issue: 6S iOS version: 15.8 (19H370) Signal version: 6.50.0.13

https://debuglogs.org/ios/6.50.0/4422f993aff1780eea314d8ce3663c3b57bbd7c45af4ea76e6baa532d85a2c9f.zip

Edit: Issue remains with 6.50.1.0

carlmes commented 7 months ago

Same issue on my iPhone, I don't get any notifications until I open the Signal app - then suddenly all the messages and notifications come through. Re-registering for push notifications didn't fix the issue.

None of the steps outlined in this support article were able to fix the problem: https://support.signal.org/hc/en-us/articles/360007318711-Troubleshooting-Notifications#ios_notifications_troubleshooting

Device: iPhone 14 Pro iOS Version: 17.1.1 Signal Version: 6.50.1.0 (latest from App store)

emilyliu7321 commented 7 months ago

I'm also experiencing the same issue! Notifications work fine on my laptop, but not on my iPhone. I've also followed the steps outlined in Signal's support article and it hasn't fixed the issue.

Device: iPhone 13 Pro iOS Version: 17.1.1 Signal Version: 6.50.1.0

pjolt commented 7 months ago

Still an issue with 6.51.0.17.

Miguel-Signal commented 7 months ago

Would anyone experiencing this issue and using an Apple Watch test something for us by removing Signal from the list of apps getting notifications to the watch and see if notifications on your phone improve?

Please also note that the Apple Watch is not officially supported, and we cannot guarantee its functionality.

random-zsh commented 7 months ago

Hey all, I've finally identified the issue and the solution. It turns out that I had the message sound set to "None" in the Signal settings. Strangely, when "None" is chosen, notifications don't seem to reach the Apple Watch.

Once I changed the Message Sound to "Note," notifications started working perfectly on both the iPhone and the Apple Watch. I can still, of course, silence them using the system-wide silence switch on the side of the iPhone.

So, the issue is resolved for me.

I'm not sure if it makes sense to have an option to disable the sound in the app itself, to be honest. Facebook Messenger doesn't have such an option at all, so maybe it disrupts the iPhone/Apple Watch notification system? 🤷‍♂️ I don't know, but the issue is fixed for me.

0xBADEAFFE commented 6 months ago

Hey all, I've finally identified the issue and the solution. It turns out that I had the message sound set to "None" in the Signal settings. Strangely, when "None" is chosen, notifications don't seem to reach the Apple Watch.

Once I changed the Message Sound to "Note," notifications started working perfectly on both the iPhone and the Apple Watch. I can still, of course, silence them using the system-wide silence switch on the side of the iPhone.

So, the issue is resolved for me.

I'm not sure if it makes sense to have an option to disable the sound in the app itself, to be honest. Facebook Messenger doesn't have such an option at all, so maybe it disrupts the iPhone/Apple Watch notification system? 🤷‍♂️ I don't know, but the issue is fixed for me.

@random-zsh The notification tone was not deactivated for me. The problem still exists.

0xBADEAFFE commented 6 months ago

Would anyone experiencing this issue and using an Apple Watch test something for us by removing Signal from the list of apps getting notifications to the watch and see if notifications on your phone improve?

Please also note that the Apple Watch is not officially supported, and we cannot guarantee its functionality.

@Miguel-Signal Yes, I will deactivate the notification on the Apple Watch for testing and give feedback on whether there is an improvement. A few updates ago, the notifications also worked in combination with the Watch without any problems. Is official support planned for the Watch?

mftcodes commented 6 months ago

My partner's iPhone 15 Pro is having this problem as well. Have tried the notification permissions without change. It did stop for a couple weeks and now it's back again. She has no idea how to do any sort of problem solving, and doesn't like me playing on her phone... I break things in iOS...

She had a iPhone 13, and upgraded to 15 Pro, and had the app transfer the data, which I think may be the problem. I can't convince her to do a back up and restore... also, this should just work.

iPhone 15 Pro iOS v 17.1.1 Signal v 6.53.0.7 (just updated)

Noticed the remarks above about having the notification sound set to "none" within Signal, and I changed that to default, and now she is getting push notifications... for the moment. Seems like the bug is either version specific, or associated with that notification sound setting.

lukasvrenner commented 6 months ago

My friend is encountering this issue as well (iPhone 8), and does not have an Apple Watch. I'm not sure what her notification settings are, but I have sound set to "None" and everything works just fine, even with an Apple Watch

0xBADEAFFE commented 6 months ago

@Miguel-Signal Unfortunately, deactivating the Apple Watch notifications did not solve the problem. The messages are still only displayed after opening Signal.

NinjaCheetah commented 6 months ago

(Un)fortunately I had this issue resolve itself entirely without me changing anything, so I'm not going to be able to provide any more details, but I can say that I am an Apple Watch user and notifications are going to my watch without any issues now.

Miguel-Signal commented 6 months ago

We've had some reports of this issue resolving after a device restart. It would be helpful to know if this is the case!

juliebugmtl commented 4 months ago

A friend of mine is having the same issue and I can confirm her device is not receiving the messages until she opens the app.

iPhone 12 mini iOS: 17.3.1 Signal version: 6.61.2.0 Debug logs: https://debuglogs.org/ios/6.61.2/3e2e67fbba127816b8bdc044a805efe465d1332b83543ac9f83fa5aa85ee5dde.zip

Of note, restarting her phone doesn't work, nor does re-registering push notifications. This happened with WhatsApp as well, but WhatsApp has now resolved and Signal has not. This has been going on since February 19th, 2024.

ETA: Out of the blue, this has resolved on my friend's side. Her WhatsApp issue resolved on Feb 29 earlier in the day and her Signal issue resolved in the evening of the 29th. ¯_(ツ)_/¯ I'll leave everything here in case it's helpful in resolving the issue for others.

stale[bot] commented 1 month ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

stale[bot] commented 3 weeks ago

This issue has been closed due to inactivity.

signalapp / Signal-iOS