signalapp / Signal-iOS

A private messenger for iOS.
https://signal.org
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Front camera does not allow QR scanning for transfer to new device #5785

Open zambetti opened 2 months ago

zambetti commented 2 months ago

Bug description

When transferring from an old device to a new device, my old device displays the front-facing "selfie" camera in the UI (in the circle). When positioning the QR code in the circle, it does not initiate the transfer.

Steps to reproduce

Actual result: Describe here what happens after you run the steps above (i.e. the buggy behaviour)

Nothing happens, transfer does not start

Expected result: Describe here what should happen after you run the steps above (i.e. what would be the correct behaviour)

QR code is scanned, transfer begins

Screenshots

Device info

Device: iDevice X

iPhone 8

iOS version: X.Y.Z

iOS 16

Signal version: Z.Y

Latest/current app store version

Miguel-Signal commented 2 months ago

Hi @zambetti, sorry to hear you are having trouble with a device transfer.

Could you please email support@signal.org with debug logs from your devices and reference this GitHub issue? To share a debug log from Signal iOS, tap your profile, Settings, Help, Submit Debug Log, Copy Link.