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signalapp / Signal-iOS

A private messenger for iOS.
https://signal.org
GNU Affero General Public License v3.0
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Cannot read group messages from group members #5799

Closed Buriburiki closed 3 weeks ago

Buriburiki commented 4 months ago

Bug description

I am not able to see message from other ppl in the group after I reset my account as I forget the pin. But they could see my message and I could see them typing, but not the message.

Steps to reproduce

Actual result: I cannot receive the msg from my friends in group chat

Expected result:I could receive msg from my friends in group chat

Screenshots

Device info

Device: iPhone 13 Pro

iOS version: 17.4.1

Signal version: 7.9(82)

Link to debug log

https://debuglogs.org/ios/7.9.0/9c9ed51c4a969bb66ae8f35f983cb7202d4523335ba82d4e26c33f4ec45f51e7.zip

NFM-8 commented 4 months ago

I have observed this first over a year ago, and now again during last week. Perhaps linked devices during re-register is triggering this, as linked devices still receive messages.

Interesting part (hopefully) of a debug log from desktop when sending failed to one member (1714902967904 is timestamp of the message and [REDACTED]1ad is the member that failed to receive the message on the primary iOS client):

INFO 2024-05-05T09:56:07.939Z conversation job queue, job ID [REDACTED]417, attempt 1: sending group message INFO 2024-05-05T09:56:07.939Z Sending a message with 0 mentions, 0 placeholders, and 0 other ranges INFO 2024-05-05T09:56:07.939Z sendToGroupViaSenderKey/groupv2([REDACTED]a+I=): Starting 1714902967904, recursion count 0... INFO 2024-05-05T09:56:07.939Z getSenderKeyExpireDuration: using expire duration of 1209600000 INFO 2024-05-05T09:56:07.939Z sendToGroupViaSenderKey/groupv2([REDACTED]a+I=): 5 accounts for sender key (8 devices), 0 accounts for normal send (0 devices) INFO 2024-05-05T09:56:07.940Z Successfully fetched sender key (cache hit): [REDACTED]1ad:[REDACTED]1ad.2--[REDACTED]f8c INFO 2024-05-05T09:56:07.940Z commitZoneChanges(saveSenderKey): pending sender keys 1, pending sessions 0, pending unprocessed 0 INFO 2024-05-05T09:56:07.941Z markConversationRead(groupv2([REDACTED]a+I=)) {"newestSentAt":1714902967904,"newestUnreadAt":1714808379762,"unreadMessages":0,"unreadReactions":0} INFO 2024-05-05T09:56:07.942Z Sender certificate service found a valid no-E164 certificate in storage; skipping fetch INFO 2024-05-05T09:56:07.942Z PUT (WS) https://chat.signal.org/v1/messages/multi_recipient?ts=1714902967904&online=false&urgent=true&story=false (unauth) INFO 2024-05-05T09:56:08.078Z PUT (WS) https://chat.signal.org/v1/messages/multi_recipient?ts=1714902967904&online=false&urgent=true&story=false (unauth) 200 Success INFO 2024-05-05T09:56:08.080Z conversation.queueJob(groupv2([REDACTED]a+I=), conversationQueue/sendNormalMessage): took 141ms WARN 2024-05-05T09:56:08.083Z lookupOrCreate: Called with neither e164 nor serviceId! reason: MessageModel.getSenderIdentifier WARN 2024-05-05T09:56:08.083Z lookupOrCreate: Called with neither e164 nor serviceId! reason: MessageModel.getSenderIdentifier INFO 2024-05-05T09:56:08.089Z Message.tsx: Rendered 'send complete' for message 1714902967904; took 185ms INFO 2024-05-05T09:56:08.097Z enqueueSessionJob(603): queuing task doSendMessage([REDACTED]1ad:[REDACTED]1ad.4, 1714902967904), waited 0ms INFO 2024-05-05T09:56:08.097Z enqueueSessionJob(603): running task doSendMessage([REDACTED]1ad:[REDACTED]1ad.4, 1714902967904), waited 0ms INFO 2024-05-05T09:56:08.097Z enqueueSessionJob(604): queuing task doSendMessage([REDACTED]1ad:[REDACTED]1ad.3, 1714902967904), waited 0ms INFO 2024-05-05T09:56:08.097Z enqueueSessionJob(604): running task doSendMessage([REDACTED]1ad:[REDACTED]1ad.3, 1714902967904), waited 0ms INFO 2024-05-05T09:56:08.097Z enqueueSessionJob(605): queuing task doSendMessage([REDACTED]1ad:[REDACTED]1ad.1, 1714902967904), waited 0ms INFO 2024-05-05T09:56:08.097Z enqueueSessionJob(605): running task doSendMessage([REDACTED]1ad:[REDACTED]1ad.1, 1714902967904), waited 0ms INFO 2024-05-05T09:56:08.098Z commitZoneChanges(storeSession): pending sender keys 0, pending sessions 1, pending unprocessed 0 INFO 2024-05-05T09:56:08.098Z commitZoneChanges(storeSession): pending sender keys 0, pending sessions 1, pending unprocessed 0 INFO 2024-05-05T09:56:08.098Z commitZoneChanges(storeSession): pending sender keys 0, pending sessions 1, pending unprocessed 0 INFO 2024-05-05T09:56:08.101Z PUT (WS) https://chat.signal.org/v1/messages/[REDACTED]1ad?story=false INFO 2024-05-05T09:56:08.249Z PUT (WS) https://chat.signal.org/v1/messages/[REDACTED]1ad?story=false 200 Success WARN 2024-05-05T09:56:08.253Z lookupOrCreate: Called with neither e164 nor serviceId! reason: MessageModel.getSenderIdentifier WARN 2024-05-05T09:56:08.253Z lookupOrCreate: Called with neither e164 nor serviceId! reason: MessageModel.getSenderIdentifier

Gajusbonus commented 4 months ago

Some problem here. I send a group message and several people in this group text me, they didn't receive the message. This happens over several groups.

stale[bot] commented 1 month ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

stale[bot] commented 3 weeks ago

This issue has been closed due to inactivity.