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signalapp / Signal-iOS

A private messenger for iOS.
https://signal.org
GNU Affero General Public License v3.0
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Signal crash, after no more free space "Problem Retrieving Data" #5815

Open Nerodelo opened 1 month ago

Nerodelo commented 1 month ago

Hi I got same issue as lot of people after no more free space on my iPhone, I make more space but Signal app still crash

My iPhone was running out of space and I opened signal. Now after freeing up space the Signal app says "Problem Retrieving Data" and immediately crashes when I click continue. Is there no way to recover the data?

I can't sent report with the tap 8 times, because app crash before the report option, please fix it I don't want to lose my personal data

Bug description

When I start Signal, I get the "Problem Retrieving Data" screen. After confirming it, the all displays that it is now recovering the database but crashes after 10 seconds. There is no way to skip the recovery or retrieve debug logs.

It might be the case that this was triggered by a full device storage, but now there is >1GB space free.

Steps to reproduce

Start app Immediately get "Problem Retrieving Data" screen Click continue For 10 seconds, get recovery screen Actual result: Describe here what happens after you run the steps above (i.e. the buggy behaviour)

App crashes without Error message or debug log No access to existing or new messages, not able to send messages Expected result: Describe here what should happen after you run the steps above (i.e. what would be the correct behaviour)

Successful Recovery Able to start Signal and access messages

Device info

Device: iPhone 12 Pro

iOS version: 17.3.1

Signal version: 7.11

Link to debug log

Log from app not available Log from iOS can't be send to signal because app crash before

c-mar-coder commented 2 days ago

I have encountered the same issue. My iPhone storage was full and I opened Signal and it crashed. Next time I opened Signal, it gave me the same error as described above ("Problem Retrieving Data"). When trying to retrieve data, it reaches 57% and then tells me that data cannot be retrieved and I am supposed to reset Signal completely which I do not want to do as I do not want to lose all my messages and media data. Interestingly enough I am still receiving new messages and they pop up on my home screen but I have no way to access them as I run into "problem retrieving data" again. Any new insights what I can do? I have also posted this in #5811