signalapp / Signal-iOS

A private messenger for iOS.
https://signal.org
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Cannot send 2 minute iPhone video #5839

Open mailinglists35 opened 1 month ago

mailinglists35 commented 1 month ago

Bug description

Attachment limit size is not documented. Trying to send a two minute iPhone video is refused with Attachment is too large. Too large than what?

Steps to reproduce

Actual result: Attachment too large

Expected result: Send the clip

Screenshots

Will upload later, submitting on mobile

Device info

Device: iPhone 13 mini

iOS version: 17.0

Signal version: latest from App Store

Link to debug log

mailinglists35 commented 1 month ago

image

video exif

mailinglists35 commented 1 month ago

error message

image

mailinglists35 commented 1 month ago

image

mailinglists35 commented 1 month ago

other apps accept it. facebook for example. Session app. Whatsapp. Messenger. Mail. virtually any other communication app than Signal

image

mailinglists35 commented 1 month ago

this is NOT a duplicate of existing issues. this is request to specify to the user what is the limit. which is unreasonably low given modern devices capabilities.

0x1eaf commented 1 month ago

Same here, was regularly sending videos of this length before, but now it stopped working.

meteficha commented 4 weeks ago

Also affected, but I’ll add that I can share the same video through the app itself just fine. The issue occurs only when sharing from the Photos gallery.

It also only seems to happen if the videos were shot with “Most compatible” H.264 encoding (ironically). Switching to “High efficiency” HEVC encoding seems to sidestep this issue.

mailinglists35 commented 4 weeks ago

yes, I only accidentally recently discovered it occurs only when sharing via ios share sheet, and not from within the app UI itself

Jamo33 commented 4 days ago

I also have this issue

ryancabanas commented 1 day ago

I have this issue too. I even have my videos set on “High Efficiency”. I’ve tried attaching it every which way and it still doesn’t work. Says my 1 minute video is too large.