Voice messages are not loading

signalapp / Signal-iOS

A private messenger for iOS.

https://signal.org

GNU Affero General Public License v3.0

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Voice messages are not loading #5862

Closed SchwatteDuevel closed 3 weeks ago

SchwatteDuevel commented 4 weeks ago

Incoming voice messages are not loading. I can see the voice message in the chat with date/time of arrival. But the loading circle never stops and the length of the voice message remains on 0:00.

I think (i am not sure!) it depends on the length of the voice message, sometimes it works with shorter messages (1-2 min.)

I have closed the app, deleted the chat and restarted the phone.

No problems on Signal Desktop, that works fine.

iOS 17.6.1, Signal 7.26

pedgemedia commented 4 weeks ago

Same issue here, since a week or so. On macOS version everything works fine. On iOS however:

EITHER an eternal loading spinner appears like shown above
OR the file downloads correctly but does not play (playhead not moving)

This occurs with both my own audio messages I have send and try to listen back, or with received audio messages from others.

one-adam-nolan commented 3 weeks ago

Same issue, here. It seems to have started over the weekend for myself and another friend.

I have a group chat that is exclusively audio messages- it happens on my iPhone 11 Pro and the other member of the chat with an iPhone that is a bit older than the 11 pro.

IIRC- I just upgraded to the latest OS, not sure if that’s a factor 🤷 (17.6.1)

leetipton commented 3 weeks ago

Same issue here on an Iphone X, with a 1.5mb voice message. I got a smaller audio message last night okay.

SchwatteDuevel commented 3 weeks ago

After some testing I think it depends on the length of the voice message. Till now, all messages < 5.30/6.00 min. are ok, all voice messages greater than around 5.30/6.00 min. are causing this issue.

One more friend has the same issue.

pedgemedia commented 3 weeks ago

Agreed, it seems to be mostly long audio messages that either do not load or do not play.

Will-Signal commented 3 weeks ago

Hello,

Please update Signal to the latest version v7.26.1.321, as it contains fixes to a bug that caused performance issues. Visit https://signal.org/install on your phone to be directed to the store page where you can update.

If the issue remains after updating, please contact us from within the app: Go to Signal Settings (profile) > Help > Contact us. Make sure to include a debug log and github number.

SchwatteDuevel commented 3 weeks ago

Thanks for your response. Issue seems to be fixed: old messages and new messages are now loaded. Thanks!