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FreeSWITCH is a Software Defined Telecom Stack enabling the digital transformation from proprietary telecom switches to a versatile software implementation that runs on any commodity hardware. From a Raspberry PI to a multi-core server, FreeSWITCH can unlock the telecommunications potential of any device.
https://freeswitch.com/#getting-started
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mod_callcenter bug #2511

Open ilkayorhanlar opened 1 week ago

ilkayorhanlar commented 1 week ago

Ex: I have a queue that 13 of calls waiting in queue. But order by score, 8. call (Score is 53) connected to agent. How it is possible?

201@xxx.com|single_box|28392d22-ec0f-4330-8dd2-0a95b006bc3b|e8780a1c-29ca-43f2-a213-0dd5f75f3852|XXXXXXXXXX|XXXXXXXXXX|1717674627|1717674655|0|0|0|0|0|||Waiting|303 201@xxx.com|single_box|2cdd54ac-f642-47fd-96de-2aa347283810|293caad3-65ee-4ff0-8261-c08ea5fad221|XXXXXXXXXX|XXXXXXXXXX|1717674656|1717674685|0|0|0|0|0|||Waiting|273 201@xxx.com|single_box|c4769dce-0fe8-4a81-8134-2b7a5c2b6a7c|c465b317-4ab1-4195-8172-3a2c77ada7c0|XXXXXXXXXX|XXXXXXXXXX|1717674748|1717674758|0|0|0|0|0|||Waiting|200 201@xxx.com|single_box|0eaf16b2-0090-46a5-98e4-f8a9bca0ec1d|b7224c44-c9e8-4d19-8b9a-f03c2cc48ef9|XXXXXXXXXX|XXXXXXXXXX|1717674732|1717674760|0|0|0|0|0|||Waiting|198 201@xxx.com|single_box|000b012a-db12-4077-89b9-7b47b35e71ac|12202316-6fe9-417b-8248-43a808388125|XXXXXXXXXX|XXXXXXXXXX|1717674744|1717674772|0|0|0|0|0|||Waiting|186 201@xxx.com|single_box|6441a576-e0e9-41a1-85e1-aba74e54d679|74f6b0b4-cb9a-4cac-adf5-a57e78def5f1|XXXXXXXXXX|XXXXXXXXXX|1717674744|1717674772|0|0|0|0|0|||Waiting|186 201@xxx.com|single_box|efebeb15-cc03-4072-a95c-5acb4d228e36|8a652265-a1b2-4373-b045-985585a348d2|XXXXXXXXXX|XXXXXXXXXX|1717674792|1717674820|0|0|0|0|0|||Waiting|138 201@xxx.com|single_box|badfdaa8-6d90-43fd-9fca-3555ef021a0d|7d549ddb-c430-4d41-88b0-9195692318c1|XXXXXXXXXX|XXXXXXXXXX|1717674876|1717674905|0|0|0|0|0|1014@xxx.com|single_box|Trying|53 201@xxx.com|single_box|8365c24a-2862-44b2-b181-5be24b3f309b|a911bf28-9ce8-4b48-a744-8f077fdede43|XXXXXXXXXX|XXXXXXXXXX|1717674881|1717674909|0|0|0|0|0|||Waiting|49 201@xxx.com|single_box|7c123db3-76e8-4581-9fa9-39a12a6ee07c|c76dbae4-1127-415d-9781-8b1c33257927|XXXXXXXXXX|XXXXXXXXXX|1717674893|1717674921|0|0|0|0|0|||Waiting|37 201@xxx.com|single_box|67b59ab1-8954-4a9a-9cd6-7b3f9501f5f3|aeb1fc13-7a40-43d3-9bbc-1f8240619679|XXXXXXXXXX|XXXXXXXXXX|1717674922|1717674947|0|0|0|0|0|||Waiting|11 201@xxx.com|single_box|f00f7af3-a68e-46f2-8121-c454dfac2118|fd47ab25-e304-4792-a864-709e9c11a2b2|XXXXXXXXXX|XXXXXXXXXX|1717674878|1717674953|0|0|0|0|0|||Waiting|5 201@xxx.com|single_box|2a3aa62b-40d0-480f-b342-93e1acf0e8ef|a0be31c6-1239-4737-8587-b95f33270ee8|XXXXXXXXXX|XXXXXXXXXX|1717674916|1717674953|0|0|0|0|0|||Waiting|5

ilkayorhanlar commented 1 week ago

queue strategy: longest-idle-agent base_score of queue: NULL

The time-base-score param is queue (not system)