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sillsdev / ptx2pdf

XeTeX based macro package for typesetting USFM formatted (Paratext output) scripture files
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Fatal error detected #143

Closed emmahab closed 3 years ago

emmahab commented 3 years ago

Hello.

I am new to ptx3pdf. After just installing the software, I go the following fatal error:

"Fatal error detected. Failed to execute script ptxpring." What can I do to run it?

Emmanuel Habumuremyi From Rwanda

markpenny commented 3 years ago

Hi Emmanuel, Sorry to hear that it isn't working for you. It is strange indeed. Can you tell me which version of Windows you are using, and whether it is running in 64-bit mode or 32-bit mode. "System Information" should tell you all this. It would also be good to know which version of PTXprint you are testing. Hoping to get it working well for you. Mark (from NZ)

emmahab commented 3 years ago

Hello Mark.

I am pleased to hear from you. My PC specifications are the following:

OS Name Microsoft Windows 10 Pro Version 10.0.19041 Build 19041 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-AKHH8HK System Manufacturer HP System Model HP ProDesk 400 G4 MT System Type x64-based PC System SKU 1XG57AV Processor Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz, 3600 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date HP P03 Ver. 02.25, 03/01/2019 SMBIOS Version 3.0 Embedded Controller Version 6.33 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Product 82A1 BaseBoard Version KBC Version 06.21 Platform Role Desktop Secure Boot State Off PCR7 Configuration Elevation Required to View Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.19041.1" User Name DESKTOP-AKHH8HK\Home Time Zone Egypt Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 7.38 GB Total Virtual Memory 18.8 GB Available Virtual Memory 8.69 GB Page File Space 2.85 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualization-based security Not enabled Device Encryption Support Elevation Required to View Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware No Hyper-V - Data Execution Protection Yes

On Wed, Jul 15, 2020 at 12:14 AM Mark Penny notifications@github.com wrote:

Hi Emmanuel, Sorry to hear that it isn't working for you. It is strange indeed. Can you tell me which version of Windows you are using, and whether it is running in 64-bit mode or 32-bit mode. "System Information" should tell you all this. It would also be good to know which version of PTXprint you are testing. Hoping to get it working well for you. Mark (from NZ)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/sillsdev/ptx2pdf/issues/143#issuecomment-658440088, or unsubscribe https://github.com/notifications/unsubscribe-auth/AH6KEIQHGMGMAKGOT7NPKKLR3TKE5ANCNFSM4OZVSQLA .

--

Emmanuel Habumuremyi ICT4D Policy Analyst Tel.: +250 788487899 Twitter: @habumuremyi Skype: emmahab2009 E-mail: emmahab2008@gmail.com

markpenny commented 3 years ago

Wow - nice machine! No problems there :-) So there must be something else going on which is causing it to fail and we haven't yet come across (m)any complete failures like this before. Some more questions to try and work out why it might be failing:

  1. Do you have Paratext installed? If so, which version?
  2. Which version of PTXprint have you downloaded?
  3. Were there any surprises when installing it?
  4. What else have you tried to make it work?
  5. Is your interface language something other than English?
emmahab commented 3 years ago

Dear Mark,

Please find feedback on your questions:

  1. Do you have Paratext installed? If so, which version? ANSWER: Yes, Paratext 7.5
  2. Which version of PTXprint have you downloaded? ANSWER: SetupPTXprint(0.8.6-beta)
  3. Were there any surprises when installing it? ANSWER: Installation went on well. After installation , I clicked on the PTXprint icon and received the dialog box with the message shared with you.
  4. What else have you tried to make it work? ANSWER: Nothing else done apart from clicking the close button of the dialog box.
  5. Is your interface language something other than English? ANSWER: I always use English interface.

Sincerely, Emmanuel Habumuremyi

On Wed, Jul 15, 2020 at 2:28 AM Mark Penny notifications@github.com wrote:

Wow - nice machine! No problems there :-) So there must be something else going on which is causing it to fail and we haven't yet come across (m)any complete failures like this before. Some more questions to try and work out why it might be failing:

  1. Do you have Paratext installed? If so, which version?
  2. Which version of PTXprint have you downloaded?
  3. Were there any surprises when installing it?
  4. What else have you tried to make it work?
  5. Is your interface language something other than English?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/sillsdev/ptx2pdf/issues/143#issuecomment-658478161, or unsubscribe https://github.com/notifications/unsubscribe-auth/AH6KEIVQJOUW2MJNOAYJKZTR3TZ4NANCNFSM4OZVSQLA .

--

Emmanuel Habumuremyi ICT4D Policy Analyst Tel.: +250 788487899 Twitter: @habumuremyi Skype: emmahab2009 E-mail: emmahab2008@gmail.com

markpenny commented 3 years ago

My best guess is that it isn't handling Paratext 7.5, but I'm not sure why that might be. I'm not aware of any other PT7.5 users trying to use PTXprint. Is there any reason why you're not already using Paratext 8, or 9? Of course, it still could be something else completely unrelated to the version of Paratext, but right now I'm looking for the most likely causes...

emmahab commented 3 years ago

Thank you for the support you are providing. I do not use Paratext versions 8 and 9 very much because of their limitations, especially when you want to print the drafts of your works.

I got registration code in 2014 as a user outside recognized organizations in Bible production business. I do not have access to some copyrighted resources. Using version beyond 7.6, is really unhelpful for such users.

The background above has lead me to PXT2pdf. I have registration code to PText version 8 and 9. I wil try and see whether the error is resolved for the latter version.

Sincerely, Emmanuel Hanumuremyi

On Wed, 15 Jul 2020, 07:36 Mark Penny, notifications@github.com wrote:

My best guess is that it isn't handling Paratext 7.5, but I'm not sure why that might be. I'm not aware of any other PT7.5 users trying to use PTXprint. Is there any reason why you're not already using Paratext 8, or 9? Of course, it still could be something else completely unrelated to the version of Paratext, but right now I'm looking for the most likely causes...

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/sillsdev/ptx2pdf/issues/143#issuecomment-658556308, or unsubscribe https://github.com/notifications/unsubscribe-auth/AH6KEIXMKW3MSPLGUQDGCOTR3U57HANCNFSM4OZVSQLA .

davidg-sil commented 3 years ago

My best guess is that it isn't handling Paratext 7.5, but I'm not sure why that might be.

Might it be that the between 7.x and 8 there were lots of directory-layout changes? E.g. ParatextProjects/PROJECT.ssf -> Paratext8Projects/PROJECT/Settings.xml

markpenny commented 3 years ago

Yes, that would make sense. Emmanuel - have you been able to test 8.0 (or better still, ver 9.0) of Paratext? I'd recommend 9.0 if you haven't already made the switch. 9.1 beta is about to be released soon - which is the 64-bit version.

emmahab commented 3 years ago

That's true. The issue may have been causes by running PTXprint on PT 7.5. With PT 8, it is running without problem.

Thank you for the guidance.

God bless you.

Emmanuel Habumuremyi

On Fri, 17 Jul 2020, 11:49 Mark Penny, notifications@github.com wrote:

Yes, that would make sense. Emmanuel - have you been able to test 8.0 (or better still, ver 9.0) of Paratext? I'd recommend 9.0 if you haven't already made the switch. 9.1 beta is about to be released soon - which is the 64-bit version.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/sillsdev/ptx2pdf/issues/143#issuecomment-660004352, or unsubscribe https://github.com/notifications/unsubscribe-auth/AH6KEIXWTZKPSJDGBDNJCUDR4ANC7ANCNFSM4OZVSQLA .