Unable to use SimpleLogin on my IP

[aSimpleError]

I have been unable to use SimpleLogin on my normal IP for months. This is because I failed too many MFA codes and I think the system flagged me as "spam". I have been emailing support to fix this however I have been making no progress on this front. It makes no difference what device I use, what browsers I use, what DNS servers I use, as if they are coming from my IP, the system will terminate my connection either instantly or after a small delay after login. If I use the same devices on a different IP whether that be through a VPN or Hotspot, it works as expected.

I am a Premium User. I am asking for my IP to be removed from whatever blacklist it seems to been placed on. I would also ask that the MFA policy be looked at as it seems to not allow for any time drift whatsoever in the code generation, even Proton is not this strict.

The support ticket number is 3986

[aIext]

Hi there, we don't see any IP rate-limits for the IP you previously provided to us.

As your request might contain personal information (IP address, account ID), we will answer your request by email.

[aSimpleError]

Hi @aIext, it seems I have hit a dead end with support. I narrowed down the issue to simplelogin has Fingerprinted my laptop's browser resulting in a IP wide block that lasts for about 5 minutes each time I use simplelogin from that browser. It should be an easy task to remove this.

[aSimpleError]

I would also like to say that this was either caused by failing too many 2FA codes or #1374, however even disabling that extension still results in the same outcome.

[MuhammadNaeem42]

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