Missing metrics retrieved by the tap

[Toze]

Frontapp exposes analytics through its API https://dev.frontapp.com/reference/analytics-1

The Tap doesn't seem to retrieve the analytics mentioned on the doc (it retrieves things that aren't documented anymore?).

The tap should be updated to retrieve those:

Tables

• customers_table
• first_response_histo
• resolution_histo
• response_histo
• tags_table
• top_conversations_table
• top_reaction_time_table
• top_replies_table

Scalars

• avg_conversations_per_day
• avg_first_response_time
• avg_replies_to_resolve
• avg_resolution_time
• avg_response_time
• busiest_day
• busiest_time
• num_active_conversations
• num_conversations_resolved
• num_customers_helped
• num_messages_received
• num_new_conversations
• num_replies_sent
• pct_resolved_on_first_reply

Time graph metrics

• customers_helped_graph
• first_response_graph
• messages_received_graph
• new_conversations_graph
• replies_sent_graph
• resolution_graph
• response_graph

[PoulpiFr]

Hello,

The Tap doesn't seem to retrieve the analytics mentioned on the doc (it retrieves things that aren't documented anymore?).

I see the team_table in the Front documentation which is the table being sync'ed by this tap.

Is there any table / scalar / graph that you would like to get in a first iteration to get some priorization?

[Toze]

I'd say adding tags_table + all scalars would be a good start