Problem regarding sending commands

[dev-ahmed-ibrahim]

I worked fine with Sinric Pro until suddenly it showed a weird error message each time I tried to turn on or off a device. Error Message:

The device executes the command but there is no response from the WebSockets part.

I appreciate your help.

[sivar2311]

Hi @dev-ahmed-ibrahim!

Please restart the device once (press the reset button) Does the error still occur afterwards?

[dev-ahmed-ibrahim]

I have two different ISPs in my home. When I connected the device to a different ISP it works fine. But if I connect the device to the first ISP router it shows this error. Also, If I turned on a mobile hotspot, it works fine.

[sivar2311]

By "different ISP's" do you mean different providers or different WLAN networks?

[dev-ahmed-ibrahim]

Yes, different providers.

[sivar2311]

This is very strange.

The device gets the current time from the SinricPro server (both at the first connection, and at each message received from the server). Based on this, a new timestamp is calculated for each message.

Please enable the debug output and post the log for analysis.

[sivar2311]

I have removed deviceID for security :)

:+1:

The time stamps look good to me. The thing with the different ISP's makes me wonder - Why does it work with one and not the other? What different ISP's are being used?

@kakopappa : Can you check the server side please?

[sivar2311]

What was the cause?

[dev-ahmed-ibrahim]

I have just tried another router, but the problem persists. I tried everything but had no luck. Our ISP in Egypt is a famous one which is called (WE). The problem also persists with my friends using this provider (WE Internet) :(

[dev-ahmed-ibrahim]

I use Vodafone and it works. Also another provider named; Etisalat; it also works except WE Internet in Egypt. :(

[chetan1836]

I have the same issue, any fixes?

[sivar2311]

Hello @chetan1836

Everything is fine on the SDK side, there is no error there. The logs from @dev-ahmed-ibrahim have confirmed that.

We need to see if @kakopappa can detect something in the logs on the server side.

Are you using the same ISP (WE Internet in Egypt) ?

[kakopappa]

Sorry about the late response. I was traveling abroad yesterday.

The issue seems to be related to a WebSocket server change made in the last release and it has been resolved. Please re-test. If the issue persists please contact us via email with the device id.

[dev-ahmed-ibrahim]

I have just tried and it is working perfectly :)

Thank you much :)

[chetan1836]

Its working fine now. Thanks for the quick fix.

[stale[bot]]

This issue has gone quiet. Spooky quiet. We currently close issues after 14 days of inactivity. It’s been at least 7 days since the last update here. If we missed this issue or if you want to keep it open, please reply here. As a friendly reminder, the best way to fix this or any other problem is to provide a detailed error description including a serial log. Thanks for being a part of the SinricPro community!

[stale[bot]]

This issue has gone quiet. Spooky quiet. We currently close issues after 14 days of inactivity. It’s been at least 7 days since the last update here. If we missed this issue or if you want to keep it open, please reply here. As a friendly reminder, the best way to fix this or any other problem is to provide a detailed error description including a serial log. Thanks for being a part of the SinricPro community!

[stale[bot]]

Hey again! It’s been 14 days since anything happened on this issue, so our friendly robot (that’s me!) is going to close it. Please keep in mind that I’m only a robot, so if I’ve closed this issue in error, I’m HUMAN_EMOTION_SORRY. Please feel free to comment on this issue or create a new one if you need anything else. As a friendly reminder, the best way to fix this or any other problem is to provide a detailed error description including a serial log. Thanks again for being a part of the SinricPro community!