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sinricpro / non-sdk-issues

Report non sdk related issues here (Alexa, Google Home, SmartThings, IFTTT, API)
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Expired devices #45

Closed khorner116 closed 2 years ago

khorner116 commented 2 years ago

Hey guys... I have current subscriptions for 26 devices and only 19 active. Two just dropped off an old subscription. I thought, it seems incorrectly, that they would just swing over to the open slots on the other subscrips. they did not.

So how can I reactivate the two items?

Ken

kakopappa commented 2 years ago

Hi @khorner116 Can you please drop an email to support@sinric.com with your sinric pro email? I will reassign them to an existing active subscription. Will plan to add a license reassignment feature in the future to avoid this from happening.