Inconsistent numbers from scratch and when filters are applied

[stefanobortoli]

Versions

Kibi: 4.5.3-4

Operating System:

Server Ubuntu 14.04-LTS, Browser Chrome 53.0.2785.116 m on Win 7 Pro

Behavior

Relational widget presents different numbers when applying sequential filters. In particular, the same object appears to have relations when filtered with a query on the top search box, and the same object did not have any relation when filtered using one of its properties.

Expected:

consistency in the relational widget up on different ways to filter the same object.

Actual:

the number of relations with other dashboard changes according the way we filter the same object.

Steps to reproduce the problem

attached the screencast: http://recordit.co/Nnm1dwlICE

[rendel]

Hi Stefano, could you send the configuration of your relations ? In particular the terms encoding parameter for each of your relation. Thanks.

[bertol83]

This Kibi should be the Community Edition, so I think the terms encoding is fix to long.

[stefanobortoli]

It is the Enterprise version.

[bertol83]

Ok, so go on Settings --> Relations and press on the grey pen for your relation

and copy here your config

[stefanobortoli]

attached all the screenshots I thought could be helpful

[rendel]

And if you click on the button (when it is count is equal to 1) to go to formalita, what is the result ? Is there one formalita document on the dashboard, or 0 ?

[stefanobortoli]

The filter says: "related to 2 from Veicoli", but the dashboard is empty.

[stefanobortoli]

[scampi]

what is the configuration of those buttons ?

[scampi]

In the next release, the relational filter visualization will have a spy panel, but for now the only way to get the queries behind it is through the dev inspector. Can you check what is the query sent ? It is one which name contains button so the easy way to get it is to type button in the request filter (if you use chrome).

[stefanobortoli]

ok, about the the previous questions: when there is 1 on the button of the relational widget (filter by plate number) and I click on it, I have a dashboard formalita with 1 object with the relation of 1 vehicle. When I click on the button with count 0 (filter by vehicle id number), then I have the empty dashboard with the message of 2 vehicle.

[stefanobortoli]

if you need, we could share the whole bundle privately.

[scampi]

if possible that'd be nice

[stefanobortoli]

how can I send the bundle? it is around 250MB

[bertol83]

You should receive an email. I have shared a folder with you on google drive

[stefanobortoli]

I was doing the same, already uploading. I will either share that or upload here tomorrow morning.

Thanks a lot for the support!

Il 28 set 2016 6:38 PM, "Nicola" notifications@github.com ha scritto:

You should receive an email. I have shared a folder with you on google drive

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/sirensolutions/kibi/issues/59#issuecomment-250223334, or mute the thread https://github.com/notifications/unsubscribe-auth/AGIWAFDuniJe5d3aVVMvTADztUihXiUPks5qupfugaJpZM4KI0eZ .

[jccq]

guys this should be a ticket in the Customer Portal for the EE :)?

[stefanobortoli]

We can move it there. No problem. I have just shared the bundle with Nicola.

[stefanobortoli]

We restarted kibi, and for some obscure reasons the problems were solved. We keep it monitored to understand whether the problem appears again. Thanks a lot for the quick response and valid support received.

[rendel]

Hi @stefanobortoli, before seeing this issue, were you sending updates to the indices (e.g., adding or removing some documents) while Kibi was running ? (I am just wondering is this was not a caching issue somewhere).

[stefanobortoli]

I think so. Kibi was on while indexing the snipped of data used for the analysis.

[rendel]

If this happens again, could you try to run the command to clear the siren join cache:

$ curl -XGET 'http://localhost:9200/_filter_join/cache/clear

And then reload the kibi dashboard and see if the count changes as expected. If this is the case, please report this to us. Thanks.

[stefanobortoli]

I will certainly do. I guess the restart does the clear, right?

[rendel]

Restarting elasticsearch yes. But if you restarted only Kibi, then this means this is something on Kibi side, not siren join side. Did you restart Kibi or elasticsearch ?

[stefanobortoli]

We restarted everything, so we cannot help on this. However, we'll try to keep trace of these operations so that if we have troubles we can report.