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sirius-ms / sirius

SIRIUS is a software for discovering a landscape of de-novo identification of metabolites using tandem mass spectrometry. This repository contains the code of the SIRIUS Software (GUI and CLI)
GNU Affero General Public License v3.0
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Webservice unavailable #91

Closed ivana67000 closed 1 year ago

ivana67000 commented 1 year ago

Hello,

I'm using SIRIUS GUI v. 5.6.1 on Windows 10 OS and the webserviceand workers have been unavailable for a few days now. This is from the log:

WARNING: Error when try to connect to Server. Try again in 120.0s Cause: Error when querying REST service. Bad Response Code: 403 | Message: | Content: Nov 02, 2022 4:13:52 PM de.unijena.bioinf.webapi.rest.RestAPI checkSecuredConnection WARNING: Could not reach secured api endpoint. Bad Response Code. Cause: Error when querying REST service. Bad Response Code: 403 | Message: | Content: Nov 02, 2022 4:13:52 PM de.unijena.bioinf.webapi.rest.RestAPI checkSecuredConnection

I've had the same issue for v. 5.5, I've tried reinstalling, updating, and nothing seems to work for now. I've uploaded the data to compute, but CSIFinger:ID and CANOPUS are both unavailable since it's offline.

Is it an external server problem?

mfleisch commented 1 year ago

Should have been an issue on our side. Pls reopen if you still have the issue