Closed sjackson0109 closed 7 months ago
Explaination
We had UK National Holidays
and National Holidays UK
schedules both attached to a single auto-attendant.
Clearly the dates overlapped - I checked this via the GUI and it's true, they overlapped.
That isn't possible for the Microsoft Teams Call-Flow to logically process a live phone call.
Imagine the
UK National Holidays
action sending callers to voicemail, and theNational Holidays UK
action forwarding to a mobile number - for the same data/time-window. Which one would MS Teams Auto-Attendant use? Microsoft's API clealy checks for this scenario, hence the above error message is generated on Microsoft's side.
*Solution: Make sure your auto-attendants are linked to:
Having updated National Holidays on two different spellings, covering the same country, i came across this problem: