Freshdesk v2 API works only via Freshdeskdomains and not via custom CNAMEs

sjkingo / python-freshdesk

An API for the Freshdesk helpdesk

BSD 2-Clause "Simplified" License

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Freshdesk v2 API works only via Freshdeskdomains and not via custom CNAMEs #75

Open Lazloo opened 3 years ago

Lazloo commented 3 years ago

I tried to create an API object like

from freshdesk.api import API
a = API(domain='https://xxxx.freshservice.com', api_key='XXXX)

and I get the following error:

Freshdesk v2 API works only via Freshdeskdomains and not via custom CNAMEs

fifieldt commented 1 year ago

This is caused by the Freshdesk API.

Get the Freshdesk domain for your helpdesk by entering the admin interface, selecting helpdesk settings and looking at "Helpdesk URL". It should be *.freshdesk.com