search

skerkour / cloudflare-for-speed-and-security

Scale faster and save big with the global edge cloud platform - https://kerkour.com/cloudflare-for-speed-and-security
34 stars 4 forks source link

Unable to Access Purchased eBook "Cloudflare for Speed and Security" Despite Payment Confirmation #8

Closed kimurakoki closed 5 months ago

kimurakoki commented 5 months ago

Hello,

I have encountered an issue with accessing the eBook "Cloudflare for Speed and Security" that I purchased recently. I have received payment confirmations from both the site and Visa, indicating that the transaction was successful. However, I am unable to access the eBook, and no orders are displayed in my account section.

I have already reached out via email but have not received any response yet. Could you please check on this issue and provide guidance on how I can access my purchased eBook?

Thank you for your assistance.

kimurakoki commented 5 months ago

@sylvain101010 please

sylvain101010 commented 5 months ago

Hi @kimurakoki

Thank you very much for your support and I'm really sorry for the poor experience.

I was fighting against malicious order(s) and my code to block malicious account had a bug which prevented you to access your account. You can read more in the postmortem: https://kerkour.com/website-outage-april-2024-postmortem

It should be now fixed. Please let me know by email if the problem persists on your side.

kimurakoki commented 5 months ago

@sylvain101010 I tried to log in, but as shown in the image, nothing appears in 'orders', and I can't find it. sylvain