Socket mode not response

[ropiDK]

im trying to use socket mode, yesterday all already successful, but now when im trying to hit the command slash, i got this error

/command-slah failed with the error "dispatch_failed"

thanks

[seratch]

Hi @ropiDK, thanks for asking the question!

There are a few possible causes of your situation:

• Your Bolt app is no longer connected to the Slack server; if that's the case, restarting your Bolt app should resolve the error.
• You might unintentionally have multiple Bolt processes using the same app-level token for Socket Mode connections; if that's the case, the Slack server sends a request to any of them. A quick way to resolve this is to revoke the current app-level token, create a new one, and spin up a new Bolt app process with the new token, ensuring it is never used by any other processes.

I hope this helps. If you need more information, enabling debug-level logging for your app may display further helpful information for you: https://slack.dev/bolt-js/concepts/logging.

[ropiDK]

thanks, for the slash command already work, but for message, mention, and other event not work

[ropiDK]

do you have any best practice, how to develop with 2 environment like development and production

[seratch]

Regarding enabling message events, please double-check if you've properly configured the Event Subscriptions page on https://api.slack.com/apps and invited your app's bot user to the channel where you want to receive message events. As for dev/prod management, the common approach is to create two apps (dev and prod). You can install both into the same testing workspace.

[ropiDK]

actually i already created 2 apps, but i face this issue

[seratch]

If you're mentioning the issue about event subscription, having two apps is not a solution for it. Please double-check if you've enabled bot events - message, app_metion and re-install the app with sufficient permissions. Also, inviting your app's bot user to the channels you want to use is necessary to enable it. If you have two apps with the same name, I'd suggest adding suffix like "(dev)" to the dev version of the app to avoid confusion.

[ropiDK]

ok thank's, i'll try again...

one more question, why when i created new app, the new app now show on my slack app client? im using manifest to create new app, and already install to workspace, but cannot see on app, when im trying to add to channel

[seratch]

Do you mean you don't see a newly installed app on your Slack client right after the installation? If yes, please try restarting the Slack app (or reloading the app by ctrl + r). If this does not work out, you might have installed the app into a different workspace (or the installation failed for some reason).

[ropiDK]

i already installed to correct workspace, but cannot see, already reload the browser, i created SREBot (DEV), but not found

[seratch]

You can either use /invite @bot-user-name-here or click the channel name, go to "Integrations" tab, click "add apps"

[ropiDK]

thank's, now it's visible