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slco-2016 / clientcomm

A communications platform for case managers in the Criminal Justice System.
https://clientcomm.org/
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Court date notifications - load in tool #214

Open bpdesigns opened 8 years ago

bpdesigns commented 8 years ago

Proposed workflow:

When ClientComm learns of a clients court date from Ctracks the following should occur:

  1. alert case manager that there is a court date for their client
  2. prompt case manager to send a message letting the client know immediately that it has been scheduled
  3. prompts case manager to set a notification message for that client.
  4. notifications show up on the pending notifications page
  5. when notification is sent, the notification creates a new conversation for the client on their message page

Alternative:

  1. Case Manager settings page
  2. allows them to create a template that populates with individual court date information and smart sends a notification
  3. setting to pick how far out before the court date to send the client a message
  4. automatically set notifications show up on the pending notifications page
  5. Case manager gets an alert that a new court date notification has been created and links to the pending notification page if the case manager wants to edit it.
  6. when notification is sent, the notification creates a new conversation for the client on their message page
kuanb commented 7 years ago

Query that needs to be automated for Salt Lake County is listed at https://github.com/slco-2016/clientcomm/wiki/County-specific-developments under corresponding section.